Complainers' resource investment and mobilization in digital environments using Conservation of Resources theory - Beh, Yean Shan; Sajtos, Laszlo; Cao, Joanne T (International journal of service industry management, 2020)
Keywords: Complaints; Coping; Digital broadcasting; Digital media; Energy resources; Failure; Management; Service industries; Resource investment and mobilization; Online consumer complaints; Complaint motivation; Affordances of social media features; Conservation of resources theory; Complaint media