What Do Mobile App Users Complain About?

• Published in: IEEE software Vol. 32; no. 3; pp. 70 - 77
• Main Authors: Khalid, Hammad, Shihab, Emad, Nagappan, Meiyappan, Hassan, Ahmed E.
• Format: Journal Article
• Language: English
• Published: Los Alamitos IEEE 01.05.2015; IEEE Computer Society
• Subjects: Cellular telephones; Computer applications; Computer crashes; Computer programs; Crashes; Data sources; Developers; Ethics; mobile applications; Mobile communication; Operating systems; Privacy; Quality assurance; Software; Software engineering; Software quality; Stores; Studies; Tagging; User behavior; user reviews

Mobile-app quality is becoming an increasingly important issue. These apps are generally delivered through app stores that let users post reviews. These reviews provide a rich data source you can leverage to understand user-reported issues. Researchers qualitatively studied 6,390 low-rated user revi...