The impact of customer knowledge management capability on project performance-mediating role of strategic agility

• Published in: Journal of knowledge management Vol. 25; no. 2; pp. 298 - 312
• Main Authors: Haider, Syed Arslan, Kayani, Umar Nawaz
• Format: Journal Article
• Language: English
• Published: Kempston Emerald Publishing Limited 08.03.2021; Emerald Group Publishing Limited
• Subjects: Competition; Competitive advantage; Context; Customer relationship management; Customer satisfaction; Customer services; Customers; Data collection; Electronic commerce; Hypotheses; Internet; Knowledge management; Modelling; Multivariate statistical analysis; Project management; Random sampling; Software; Supervisors; Partial least square (PLS); Customer knowledge management capability; Strategic agility; Project performance

Purpose The purpose of this study is to examine the relationship between the customer knowledge management capability (CKMC) on project performance through strategic agility in the context project based software companies of Pakistan. The aim of the paper is to find out whether and how is customer k...