Understanding post-adoption behaviour in the context of ride-hailing apps: the role of customer perceived value - Ofori, Kwame Simpe; Anyigba, Hod; Adeola, Ogechi; Junwu, Chai; Osakwe, Christian Nedu; David-West, Olayinka (Information technology & people (West Linn, Or.), 2022)
Keywords: Behavior; Car sharing; Consumer behavior; Consumers; Consumption; Context; Customer satisfaction; Customer services; Customers; Decision making; Developing countries; Economics; Empirical analysis; Hypotheses; Impact analysis; Information technology; LDCs; Multivariate statistical analysis; Quality of service; Ride sharing services; Sharing economy; Taxicabs; Value; Ghana; Continuance; Survey; Disruptive technology; User satisfaction; Partial least squares; E-services