Patients, Protocols, and Prosocial Behavior: Rule Breaking in Frontline Health Care - Borry, Erin L.; Henderson, Alexander C. (American review of public administration, 2020)
Keywords: Behavior; Bureaucracy; Decision making; Deviation; Emergency medical services; Emergency services; Patients; Personality; Public services; Rules; emergency medical services; prosocial behavior; street-level bureaucracy; rule breaking