Consumer hacks in the sharing economy

• Published in: Journal of business research Vol. 167; p. 114172
• Main Authors: Dion, Delphine, Mimoun, Laetitia, Anlamlier, Eda, Chatterjee, Lagnajita, Trujillo-Torres, Lez
• Format: Journal Article
• Language: English
• Published: Elsevier Inc 01.11.2023
• Subjects: Access-based consumption; Consumer misbehavior; Platform; Sharing economy; Value creation; Value destruction; Value creation; Platform; Consumer misbehavior; Value destruction; Access-based consumption; Sharing economy

•We portray the heterogeneity of consumer misbehaviors by moving beyond the normative view.•Consumer hacks are savvy misbehaviors that outmaneuver the company’s policies and guidelines surrounding the consumer experience.•Given access-based interconnections, consumer hacks can destroy but also creat...