Do actions speak louder than words? Differential effects of apology and restitution on behavioral and self-report measures of forgiveness

• Published in: The journal of positive psychology Vol. 7; no. 4; pp. 294 - 305
• Main Authors: Carlisle, Robert D., Tsang, Jo-Ann, Ahmad, Nadia Y., Worthington, Everett L., Witvliet, Charlotte vanOyen, Wade, Nathaniel
• Format: Journal Article
• Language: English
• Published: Routledge 01.07.2012
• Subjects: apology; behavioral; empathy; forgiveness; restitution; self-report

We built upon previous laboratory studies by examining the independent and interactive effects of restitution and apology on behavioral and self-reported measures relevant to forgiveness. Undergraduates (N = 155) received two of 10 tickets in a distribution. Some thought another participant was the...