Virtual focus groups for improved A-Z list user experience

• Published in: The Journal of academic librarianship Vol. 48; no. 4; p. 102541
• Main Authors: Kraft, Amanda, Scronce, Gretchen, Jones, Allison
• Format: Journal Article
• Language: English
• Published: Elsevier Inc 01.07.2022
• Subjects: Electronic resource management (ERM); LibGuides; Library website design and terminology; Student engagement; Student user surveys; User experience (UX); User interface (UI); Virtual focus groups; Electronic resource management (ERM); Library website design and terminology; LibGuides; Student user surveys; Student engagement; User experience (UX); User interface (UI); Virtual focus groups

User focus groups can be a particularly effective way to design user-driven changes to library services. This paper explains how three faculty librarians designed and conducted virtual focus groups to improve the College of Charleston (CofC) Libraries' A-Z Database List; provides analysis of th...