Virtual focus groups for improved A-Z list user experience
User focus groups can be a particularly effective way to design user-driven changes to library services. This paper explains how three faculty librarians designed and conducted virtual focus groups to improve the College of Charleston (CofC) Libraries' A-Z Database List; provides analysis of th...
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| Published in | The Journal of academic librarianship Vol. 48; no. 4; p. 102541 |
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| Main Authors | , , |
| Format | Journal Article |
| Language | English |
| Published |
Elsevier Inc
01.07.2022
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| Subjects | |
| Online Access | Get full text |
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| Abstract | User focus groups can be a particularly effective way to design user-driven changes to library services. This paper explains how three faculty librarians designed and conducted virtual focus groups to improve the College of Charleston (CofC) Libraries' A-Z Database List; provides analysis of the data gathered via focus group sessions and a follow-up survey; details how this information has been used to make changes for the sake of student user experience (UX) and user interface (UI) design; and shares overall impressions and insights gained from the study. By inviting student participants to explore the list in a setting that was both structured and open-ended, librarians learned what mattered most to students using this resource. |
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| AbstractList | User focus groups can be a particularly effective way to design user-driven changes to library services. This paper explains how three faculty librarians designed and conducted virtual focus groups to improve the College of Charleston (CofC) Libraries' A-Z Database List; provides analysis of the data gathered via focus group sessions and a follow-up survey; details how this information has been used to make changes for the sake of student user experience (UX) and user interface (UI) design; and shares overall impressions and insights gained from the study. By inviting student participants to explore the list in a setting that was both structured and open-ended, librarians learned what mattered most to students using this resource. |
| ArticleNumber | 102541 |
| Author | Scronce, Gretchen Jones, Allison Kraft, Amanda |
| Author_xml | – sequence: 1 givenname: Amanda surname: Kraft fullname: Kraft, Amanda email: kraftal@cofc.edu organization: Research and Instruction Services, College of Charleston Libraries, United States of America – sequence: 2 givenname: Gretchen surname: Scronce fullname: Scronce, Gretchen organization: Research and Instruction Services, College of Charleston Libraries, United States of America – sequence: 3 givenname: Allison surname: Jones fullname: Jones, Allison organization: Collection and Content Services, College of Charleston Libraries, United States of America |
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| References | Chan, Gu, Lei (bb0035) 2019; 13 Sonsteby, DeJonghe (bb0110) 2013; 7 Francoeur (bb0050) 2021 Fry, Lesher (bb0055) 2011; 60 Ouellette (bb0095) 2011; 35 Bowen (bb0025) 2014; 8 Hintz, Farrar, Eshghi, Sobol, Naslund, Lee (bb0075) 2010; 5 Lee, Lowe (bb0080) 2018; 12 Courtois, Higgins, Kapur (bb0045) 2005; 33 Goodsett, Miles, Nawalaniec (bb0065) 2020; 15 Hill (bb0070) 2020; 78 Almeida, Tidal (bb0005) 2017; 12 Springshare (bb0115) Staley (bb0120) 2007; 68 Conerton, Goldenstein (bb0040) 2017; 22 Bergstrom-Lynch (bb0020) 2019; 15 Fuller, Livingston, Brown, Cowan, Wood, Porter (bb0060) 2009; 48 Barker, Hoffman (bb0015) 2021; 80 Quintel (bb0105) 2016; 36 Pittsley, Memmott (bb0100) 2012; 31 Thorngate, Hoden (bb0125) 2017; 78 Logan, Spence (bb0085) 2021; 47 Bowen, Ellis, Chaparro (bb0030) 2018; 44 Baker (bb0010) 2014; 8 O’Neill (bb0090) 2021; 28 Thorngate (10.1016/j.acalib.2022.102541_bb0125) 2017; 78 Quintel (10.1016/j.acalib.2022.102541_bb0105) 2016; 36 Fuller (10.1016/j.acalib.2022.102541_bb0060) 2009; 48 Ouellette (10.1016/j.acalib.2022.102541_bb0095) 2011; 35 Springshare (10.1016/j.acalib.2022.102541_bb0115) O’Neill (10.1016/j.acalib.2022.102541_bb0090) 2021; 28 Chan (10.1016/j.acalib.2022.102541_bb0035) 2019; 13 Fry (10.1016/j.acalib.2022.102541_bb0055) 2011; 60 Hintz (10.1016/j.acalib.2022.102541_bb0075) 2010; 5 Bowen (10.1016/j.acalib.2022.102541_bb0030) 2018; 44 Sonsteby (10.1016/j.acalib.2022.102541_bb0110) 2013; 7 Bowen (10.1016/j.acalib.2022.102541_bb0025) 2014; 8 Almeida (10.1016/j.acalib.2022.102541_bb0005) 2017; 12 Logan (10.1016/j.acalib.2022.102541_bb0085) 2021; 47 Lee (10.1016/j.acalib.2022.102541_bb0080) 2018; 12 Conerton (10.1016/j.acalib.2022.102541_bb0040) 2017; 22 Goodsett (10.1016/j.acalib.2022.102541_bb0065) 2020; 15 Baker (10.1016/j.acalib.2022.102541_bb0010) 2014; 8 Bergstrom-Lynch (10.1016/j.acalib.2022.102541_bb0020) 2019; 15 Francoeur (10.1016/j.acalib.2022.102541_bb0050) 2021 Pittsley (10.1016/j.acalib.2022.102541_bb0100) 2012; 31 Barker (10.1016/j.acalib.2022.102541_bb0015) 2021; 80 Courtois (10.1016/j.acalib.2022.102541_bb0045) 2005; 33 Staley (10.1016/j.acalib.2022.102541_bb0120) 2007; 68 Hill (10.1016/j.acalib.2022.102541_bb0070) 2020; 78 |
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preferences of undergraduate students for library resources publication-title: College & Undergraduate Libraries doi: 10.1080/10691316.2021.1920535 – volume: 12 start-page: 205 issue: 4 year: 2018 ident: 10.1016/j.acalib.2022.102541_bb0080 article-title: Building positive learning experiences through pedagogical research guide design publication-title: Journal of Web Librarianship doi: 10.1080/19322909.2018.1499453 – volume: 78 start-page: 173 issue: 1–4 year: 2020 ident: 10.1016/j.acalib.2022.102541_bb0070 article-title: Usability beyond the home page: Bringing usability into the technical services workflow publication-title: The Serials Librarian doi: 10.1080/0361526X.2020.1702857 – volume: 31 start-page: 52 issue: 3 year: 2012 ident: 10.1016/j.acalib.2022.102541_bb0100 article-title: Improving independent student navigation of complex educational websites: An analysis of two navigation design changes in LibGuides publication-title: Information Technology and Libraries doi: 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usability: What our users want publication-title: Computers in Libraries |
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| Title | Virtual focus groups for improved A-Z list user experience |
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