Virtual focus groups for improved A-Z list user experience

User focus groups can be a particularly effective way to design user-driven changes to library services. This paper explains how three faculty librarians designed and conducted virtual focus groups to improve the College of Charleston (CofC) Libraries' A-Z Database List; provides analysis of th...

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Bibliographic Details
Published inThe Journal of academic librarianship Vol. 48; no. 4; p. 102541
Main Authors Kraft, Amanda, Scronce, Gretchen, Jones, Allison
Format Journal Article
LanguageEnglish
Published Elsevier Inc 01.07.2022
Subjects
Electronic resource management (ERM)
LibGuides
Library website design and terminology
Student engagement
Student user surveys
User experience (UX)
User interface (UI)
Virtual focus groups
Electronic resource management (ERM)
Library website design and terminology
LibGuides
Student user surveys
Student engagement
User experience (UX)
User interface (UI)
Virtual focus groups
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Summary:User focus groups can be a particularly effective way to design user-driven changes to library services. This paper explains how three faculty librarians designed and conducted virtual focus groups to improve the College of Charleston (CofC) Libraries' A-Z Database List; provides analysis of the data gathered via focus group sessions and a follow-up survey; details how this information has been used to make changes for the sake of student user experience (UX) and user interface (UI) design; and shares overall impressions and insights gained from the study. By inviting student participants to explore the list in a setting that was both structured and open-ended, librarians learned what mattered most to students using this resource.
ISSN:0099-1333
1879-1999
DOI:10.1016/j.acalib.2022.102541