Here today, but what about tomorrow? Increasing organizational commitment after downsizing through customer service orientation and equity

• Published in: International journal of organizational analysis (2005) Vol. 15; no. 4; pp. 301 - 321
• Main Authors: Adair Erickson, Robin, Roloff, Michael E.
• Format: Journal Article
• Language: English
• Published: Bingley Emerald Group Publishing Limited 14.08.2008
• Subjects: Absenteeism; Commitments; Customer services; Discriminant analysis; Downsizing; Employee turnover; Employees; Employment; Equity; Job satisfaction; Layoffs; Occupational stress; Organizational behavior; Social exchange theory; Studies; Supervisors; Tenure; Turnover; Workloads

Purpose - The purpose of this paper is to focus on three organizational support factors that could potentially improve organizational commitment among downsizing survivors. Design/methodology/approach - Using a sample of 2,751 employees, a secondary analysis of employee survey data examined the hypo...