The transparency dilemma: How AI disclosure erodes trust

• Published in: Organizational behavior and human decision processes Vol. 188; p. 104405
• Main Authors: Schilke, Oliver, Reimann, Martin
• Format: Journal Article
• Language: English
• Published: Elsevier Inc 01.05.2025
• Subjects: Disclosure; Generative artificial intelligence; Legitimacy; Trust; Legitimacy; Disclosure; Generative artificial intelligence; Trust

•AI disclosure erodes trust in the AI user.•Legitimacy perceptions explain trust erosion from AI disclosure.•Framing AI disclosure in different ways, knowing about AI usage prior to disclosure, or making AI disclosure mandatory or voluntary does not prevent trust erosion.•The AI disclosure effect do...