Empathic pedagogical conversational agents: A systematic literature review

• Published in: British journal of educational technology Vol. 55; no. 3; pp. 886 - 909
• Main Authors: Ortega‐Ochoa, Elvis, Arguedas, Marta, Daradoumis, Thanasis
• Format: Journal Article
• Language: English
• Published: Coventry Blackwell Publishing Ltd 01.05.2024
• Subjects: Agents (artificial intelligence); Comparative Analysis; Conference Papers; Conversational artificial intelligence; Design; Digital systems; Electronic Libraries; Emotions; Empathy; Empirical analysis; Feedback; Language Processing; Learning; Libraries; Literature reviews; Natural language processing; Pedagogy; Principles; Prior Learning; Quality assessment; Systematic review; Teaching; Teaching Methods

Artificial intelligence (AI) and natural language processing technologies have fuelled the growth of Pedagogical Conversational Agents (PCAs) with empathic conversational capabilities. However, no systematic literature review has explored the intersection between conversational agents, education and...