The Impact of the Physical Attractiveness and Intellectual Competence on Loyalty - Yeh, Wen-Chih; Lee, Chun-Chang; Yu, Cheng; Wu, Pei-Shan; Chang, Jia-Yu; Huang, Jiun-Hau (Sustainability, 2020)
Keywords: Brand loyalty; Customer satisfaction; Customer services; Employees; Influence; Job satisfaction; Profits; Questionnaires; Salespeople; Service industries; Studies; Sustainability; Sustainable development; Word of mouth advertising