“I feel your pain”: A critical review of organizational research on empathy

• Published in: Journal of organizational behavior Vol. 40; no. 2; pp. 166 - 192
• Main Authors: Clark, Malissa A., Robertson, Melissa M., Young, Stephen
• Format: Journal Article
• Language: English
• Published: Chichester Wiley Periodicals Inc 01.02.2019
• Subjects: affective empathy; Behavior; behavioral empathy; cognitive empathy; Cognitive-behavioral factors; Concept formation; Empathy; Interdisciplinary aspects; judged empathy; Organizational behavior; Organizational change; Organizational research; Pain; Prosocial behavior; Workplaces

Summary Empathy, a multidimensional construct comprised of cognitive, affective, and behavioral dimensions, has been advanced as a critical predictor of prosocial behavior and effectiveness in the workplace. However, despite organizational interest in empathy, there is a lack of consensus on what em...