Effects of Valence and Extremity of eWOM on Attitude toward the Brand and Website
Two studies were conducted to examine the influence of valence and extremity of consumer product reviews on attitude toward the brand and attitude toward the website. Each experiment was a one factor (valence/extremity: extremely negative, moderately negative, extremely positive) between-subjects de...
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| Published in | Journal of current issues and research in advertising Vol. 31; no. 2; pp. 1 - 11 |
|---|---|
| Main Authors | , , |
| Format | Journal Article |
| Language | English |
| Published |
Clemson
Taylor & Francis Group
01.09.2009
CtC Press |
| Subjects | |
| Online Access | Get full text |
| ISSN | 1064-1734 2164-7313 |
| DOI | 10.1080/10641734.2009.10505262 |
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| Abstract | Two studies were conducted to examine the influence of valence and extremity of consumer product reviews on attitude toward the brand and attitude toward the website. Each experiment was a one factor (valence/extremity: extremely negative, moderately negative, extremely positive) between-subjects design with a control group. Results in both studies showed that although extremely positive reviews increased attitude toward the brand, even a moderate amount of negativity negated this effect. Moreover, extremely negative reviews had a stronger influence on attitude toward the brand than either moderately negative reviews or extremely positive product reviews, thus supporting both negativity and extremity effect. Findings also show that varying degrees of brand review valence and extremity influenced attitude toward the website depending on website type (i.e., retailer vs. brand). |
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| AbstractList | Two studies were conducted to examine the influence of valence and extremity of consumer product reviews on attitude toward the brand and attitude toward the website. Each experiment was a one factor (valence/extremity: extremely negative, moderately negative, extremely positive) between-subjects design with a control group. Results in both studies showed that although extremely positive reviews increased attitude toward the brand, even a moderate amount of negativity negated this effect. Moreover, extremely negative reviews had a stronger influence on attitude toward the brand than either moderately negative reviews or extremely positive product reviews, thus supporting both negativity and extremity effect. Findings also show that varying degrees of brand review valence and extremity influenced attitude toward the website depending on website type (i.e., retailer vs. brand). Two studies were conducted to examine the influence of valence and extremity of consumer product reviews on attitude toward the brand and attitude toward the website. Each experiment was a one factor (valence/extremity: extremely negative, moderately negative, extremely positive) between-subjects design with a control group. Results in both studies showed that although extremely positive reviews increased attitude toward the brand, even a moderate amount of negativity negated this effect. Moreover, extremely negative reviews had a stronger influence on attitude toward the brand than either moderately negative reviews or extremely positive product reviews, thus supporting both negativity and extremity effect. Findings also show that varying degrees of brand review valence and extremity influenced attitude toward the website depending on website type (i.e., retailer vs. brand). [PUBLICATION ABSTRACT] |
| Author | Kim, Mikyoung Lee, Mira Rodgers, Shelly |
| Author_xml | – sequence: 1 givenname: Mira surname: Lee fullname: Lee, Mira organization: University of Minnesota – sequence: 2 givenname: Shelly surname: Rodgers fullname: Rodgers, Shelly organization: University of Missouri – sequence: 3 givenname: Mikyoung surname: Kim fullname: Kim, Mikyoung organization: Michigan State University |
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| SubjectTerms | Attitudes Brands Comparative studies Consumer attitudes Online advertising Product reviews Websites Word of mouth advertising |
| Title | Effects of Valence and Extremity of eWOM on Attitude toward the Brand and Website |
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