Influence of nurses’ narrative competence on communication ability with angry patients: The mediating effect of reflection

• Published in: International nursing review Vol. 72; no. 1; pp. e13067 - n/a
• Main Authors: Zhao, Ya‐Ning, Wang, Xiao‐Kai, Zhang, Qiu‐Jun, Li, Hong‐Feng, Guo, Si‐Yan, Yang, Shao‐Ping, Zhang, Yu‐Ye, Ke, Dan‐Dan
• Format: Journal Article
• Language: English
• Published: England 01.03.2025
• Subjects: Adult; Anger; China; Clinical Competence; Communication; Communication ability; Female; Humans; Male; mediating effect; Middle Aged; Narration; narrative competence; Nurse-Patient Relations; nurses; Nursing Staff, Hospital - psychology; quantitative research; reflection; Surveys and Questionnaires; Workplace Violence - psychology; China; narrative competence; Communication ability; quantitative research; mediating effect; reflection; nurses

Aim To examine if reflection mediates the relationship between narrative competence and nurses’ communication ability with angry patients. Background Workplace violence is a significant hazard in clinical settings and leads to deleterious effects on health workers. Anger is a key contributing factor...