A scoping review of empathy recognition in text using natural language processing

• Published in: Journal of the American Medical Informatics Association : JAMIA Vol. 31; no. 3; pp. 762 - 775
• Main Authors: Shetty, Vishal Anand, Durbin, Shauna, Weyrich, Meghan S, Martínez, Airín Denise, Qian, Jing, Chin, David L
• Format: Journal Article
• Language: English
• Published: England Oxford University Press 16.02.2024
• Subjects: empathy; natural language processing; communication; machine learning

Abstract Objective To provide a scoping review of studies on empathy recognition in text using natural language processing (NLP) that can inform an approach to identifying physician empathic communication over patient portal messages. Materials and methods We searched 6 databases to identify relevan...