Productivity and Service Quality: Factors Affecting in Service Industry

• Published in: Procedia, social and behavioral sciences Vol. 109; pp. 487 - 491
• Main Authors: Durdyev, Serdar, Ihtiyar, Ali, Ismail, Syuhaida, Ahmad, Fauziah Sh, Bakar, Nooh Abu
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.01.2014
• Subjects: Home Improvement; Productivity; Service Quality; Turkey; Productivity; Turkey; Service Quality; Home Improvement

As part of its aim, this study is going to identify systematically the factors that can often affect productivity and perceived service quality directly or indirectly. Undertaking an in-depth literature review first identified the factors. The final analysis model was built through a statistical ana...