The Leader's Role in Managing Change: Five Cases of Technology-Enabled Business Transformation
Transformation is critical for any organization to succeed, and technology‐enabled change has become a widespread means of improving responsiveness to competition and customer satisfaction. In the current climate of economic uncertainty, the imperatives that are instrumental in pushing organizations...
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Published in | Global Business and Organizational Excellence Vol. 34; no. 3; pp. 28 - 42 |
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Main Author | |
Format | Journal Article Trade Publication Article |
Language | English |
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Hoboken
Blackwell Publishing Ltd
01.03.2015
Wiley Periodicals Inc |
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Abstract | Transformation is critical for any organization to succeed, and technology‐enabled change has become a widespread means of improving responsiveness to competition and customer satisfaction. In the current climate of economic uncertainty, the imperatives that are instrumental in pushing organizations to consider transformation include innovation, business agility to adapt to external changes efficiently and effectively, the alignment of information technology (IT) and business strategy, and global demand and support for new ideas and new opportunities. The critical success factor for such initiatives lies in effective leadership to manage the changes associated with both people and processes. A review of the various aspects of leadership and change management and an analysis of five case studies in technology transformation identify the common leadership parameters that can lead to the effective and efficient adoption of change. ©2015 Wiley Periodicals, Inc. |
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AbstractList | Transformation is critical for any organization to succeed, and technology‐enabled change has become a widespread means of improving responsiveness to competition and customer satisfaction. In the current climate of economic uncertainty, the imperatives that are instrumental in pushing organizations to consider transformation include innovation, business agility to adapt to external changes efficiently and effectively, the alignment of information technology (IT) and business strategy, and global demand and support for new ideas and new opportunities. The critical success factor for such initiatives lies in effective leadership to manage the changes associated with both people and processes. A review of the various aspects of leadership and change management and an analysis of five case studies in technology transformation identify the common leadership parameters that can lead to the effective and efficient adoption of change. ©2015 Wiley Periodicals, Inc. Transformation is critical for any organization to succeed, and technology-enabled change has become a widespread means of improving responsiveness to competition and customer satisfaction. In the current climate of economic uncertainty, the imperatives that are instrumental in pushing organizations to consider transformation include innovation, business agility to adapt to external changes efficiently and effectively, the alignment of information technology (IT) and business strategy, and global demand and support for new ideas and new opportunities. The critical success factor for such initiatives lies in effective leadership to manage the changes associated with both people and processes. A review of the various aspects of leadership and change management and an analysis of five case studies in technology transformation identify the common leadership parameters that can lead to the effective and efficient adoption of change. |
Author | Kumar Basu, Kallol |
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References_xml | – year: 2011 – volume: 7 start-page: 63 issue: 1 year: 1996 end-page: 92 article-title: Improvising organizational transformation over time: A situated change perspective publication-title: Information Systems Research – year: 2011 article-title: The IT factor in a global business transformation: An interview with Lenovo's CIO – volume: 12 start-page: 80 issue: 2 year: 1999 end-page: 89 article-title: Transformational leadership in the context of organizational change publication-title: Journal of Organizational Change Management – year: 2005 – year: 2014 article-title: IT sending forecast, 4Q13 update: What will make headlines in 2014 – year: 2007 – year: 2008 – volume: 56 start-page: 529 issue: 6 year: 2005 end-page: 544 article-title: Critical factors for successful ERP implementation: Exploratory findings from four case studies publication-title: Computers in Industry – year: 2006 – volume: 42 start-page: 1 issue: 1 year: 1997 end-page: 34 article-title: The art of continuous change: Linking complexity theory and time‐paced evolution in relentlessly shifting organizations publication-title: Administrative Science Quarterly – year: 2004 – year: 2003 – volume: 6 start-page: 257 issue: 3 year: 1985 end-page: 272 article-title: Of strategies, deliberate and emergent publication-title: Strategic Management Journal – year: 1996 – year: 2012 article-title: Technology enabled transformation in the financial sector – volume: 17 start-page: 99 issue: 1 year: 1991 end-page: 120 article-title: Firm resources and sustained competitive advantage publication-title: Journal of Management – year: 2005 article-title: LESAT: The lean enterprise self‐assessment tool – year: 1951 – volume: 14 start-page: S47 issue: Suppl 1 year: 2003 end-page: S60 article-title: Managing from the inside out: drawing on “receptivity” to explain variation in strategy implementation publication-title: British Journal of Management – start-page: 67 year: 2002 end-page: 91 – year: 2013 article-title: Leading in the 21st century: An interview with HCA CEO Richard Bracken – year: 1999 – ident: e_1_2_7_6_1 doi: 10.1111/j.1467-8551.2003.00392.x – volume-title: Enterprise resource planning year: 2008 ident: e_1_2_7_14_1 contributor: fullname: Leon A. – start-page: 67 volume-title: Transformational and charismatic leadership: The road ahead year: 2002 ident: e_1_2_7_10_1 contributor: fullname: Kark R. – volume-title: Beyond performance: How great organizations build ultimate competitive advantage year: 2011 ident: e_1_2_7_11_1 contributor: fullname: Keller S. – ident: e_1_2_7_16_1 – ident: e_1_2_7_20_1 – ident: e_1_2_7_2_1 – ident: e_1_2_7_13_1 – volume-title: Understanding journeys of transformation: Exploring new paradigms in strategic change and enterprise transformation [PhD thesis] year: 1999 ident: e_1_2_7_24_1 contributor: fullname: Ruddle K. – ident: e_1_2_7_3_1 doi: 10.1177/014920639101700108 – volume-title: Frontiers in group dynamics. In D. Cartwright (Ed.), Field theory in social science: Selected theoretical papers year: 1951 ident: e_1_2_7_15_1 contributor: fullname: Lewin K. – ident: e_1_2_7_8_1 doi: 10.1108/09534819910263631 – ident: e_1_2_7_22_1 – volume-title: The role of effective leadership in doing more with less in public universities. Department of Management Working Paper Series year: 2004 ident: e_1_2_7_7_1 contributor: fullname: Cheng J. S. – ident: e_1_2_7_17_1 – ident: e_1_2_7_18_1 doi: 10.1002/smj.4250060306 – ident: e_1_2_7_19_1 doi: 10.1016/j.compind.2005.02.005 – ident: e_1_2_7_21_1 doi: 10.1287/isre.7.1.63 – volume-title: ERP implementation and critical success factors: A study of Shanks ERP model on Lenovo [MA thesis] year: 2007 ident: e_1_2_7_25_1 contributor: fullname: Tang Y. – ident: e_1_2_7_9_1 – ident: e_1_2_7_23_1 doi: 10.1002/0470007826 – volume-title: Transformational leadership year: 2005 ident: e_1_2_7_4_1 contributor: fullname: Bass B. M. – ident: e_1_2_7_5_1 doi: 10.2307/2393807 – volume-title: Leading change year: 1996 ident: e_1_2_7_12_1 contributor: fullname: Kotter J. P. |
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Title | The Leader's Role in Managing Change: Five Cases of Technology-Enabled Business Transformation |
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