Doctors, Patients, and Interpreters’ Views on the Co-Construction of Empathic Communication in Interpreter-Mediated Consultations: A Qualitative Content Analysis of Video Stimulated Recall Interviews

• Published in: Qualitative health research Vol. 32; no. 12; pp. 1843 - 1857
• Main Authors: Theys, Laura, Wermuth, Cornelia, Hsieh, Elaine, Krystallidou, Demi, Pype, Peter, Salaets, Heidi
• Format: Journal Article
• Language: English
• Published: Los Angeles, CA SAGE Publications 01.10.2022; SAGE PUBLICATIONS, INC
• Subjects: Cognitive-behavioral factors; Communication; Content analysis; Empathy; Interpreters; Interviews; Medical appointments; Nonverbal communication; Patient satisfaction; Physician patient relationships; Physicians; Professional practice; Qualitative research; empathic communication; emotions; health communication; qualitative content analysis; communication barriers; medical interpreting; interpreter; illness experience

Doctors and patients rely on verbal and nonverbal resources to co-construct clinical empathy. In language-discordant consultations, interpreters’ communicative actions might compromise this process. We aim to explore doctors, patients, and professional interpreters’ perspectives on their own and oth...