Organizational Justice as an Antecedent of Job Performance

The present research examines the influence of organizational justice (distributive justice and procedural justice) on predicting job performance (task performance and contextual performance). Survey data were drawn from a sample of 136 customer-contact employees within the telecommunications indust...

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Published inGadjah Mada international journal of business Vol. 9; no. 3; pp. 335 - 353
Main Authors Aizzat Mohd. Nasurdin, Soon Lay Khuan
Format Journal Article
LanguageEnglish
Published Universitas Gadjah Mada 18.06.2013
Subjects
contextual performance
customer-contact employees
distributive justice
Malaysia
procedural justice
task performance
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Abstract The present research examines the influence of organizational justice (distributive justice and procedural justice) on predicting job performance (task performance and contextual performance). Survey data were drawn from a sample of 136 customer-contact employees within the telecommunications industry in Malaysia. Results of the regression analysis illustrate that distributive justice alone has a significant and positive relationship with task performance. On the other hand, only procedural justice is found to be significantly and positively related to contextual performance. Implications of the findings and directions for future research are highlighted.
AbstractList The present research examines the influence of organizational justice (distributive justice and procedural justice) on predicting job performance (task performance and contextual performance). Survey data were drawn from a sample of 136 customer-contact employees within the telecommunications industry in Malaysia. Results of the regression analysis illustrate that distributive justice alone has a significant and positive relationship with task performance. On the other hand, only procedural justice is found to be significantly and positively related to contextual performance. Implications of the findings and directions for future research are highlighted.
Author Aizzat Mohd. Nasurdin
Soon Lay Khuan
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SubjectTerms contextual performance
customer-contact employees
distributive justice
Malaysia
procedural justice
task performance
Title Organizational Justice as an Antecedent of Job Performance
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