On Algorithmic Time and Daily Contingencies in the Lived Work of Food Delivery Service On Algorithmic Time and Daily Contingencies in the Lived Work of Food Delivery Service
This study takes a praxiological perspective (drawing on ethnomethodology, conversation analysis and membership categorization analysis) to examine the working practices of food delivery service workers in China. The analysis explicates how delivery drivers deal with daily algorithm-generated inform...
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| Published in | Computer supported cooperative work Vol. 33; no. 4; pp. 959 - 992 |
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| Main Authors | , , , , , |
| Format | Journal Article |
| Language | English |
| Published |
Dordrecht
Springer Netherlands
01.12.2024
Springer Nature B.V |
| Subjects | |
| Online Access | Get full text |
| ISSN | 0925-9724 1573-7551 |
| DOI | 10.1007/s10606-024-09500-2 |
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| Abstract | This study takes a praxiological perspective (drawing on ethnomethodology, conversation analysis and membership categorization analysis) to examine the working practices of food delivery service workers in China. The analysis explicates how delivery drivers deal with daily algorithm-generated information and contingencies through the production and mobilization of tacitly assumed conventions to maintain their flow of work. In other words, while the logic of the algorithm-generated information is a phenomenon exhibited in the app’s delivery itinerary, actual delivery work is a reality on its own, not just a surrogate of a company’s administrative designs. Three intertwined phenomena are identified: (1) coordinating pick up and deliveries involves a high degree of practical interactional work; (2) the job is practice oriented around routine contingencies of time, travel, and waiting, and (3), the job is collaborative and organized through a moral order that involves the mobilization of resources which operate alongside, but separate from the technology. The study shows how a detailed analysis of the lived work of couriers provides a powerful tool to highlight and examine what is often hidden (and lost) in studies of food delivery service. |
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| AbstractList | This study takes a praxiological perspective (drawing on ethnomethodology, conversation analysis and membership categorization analysis) to examine the working practices of food delivery service workers in China. The analysis explicates how delivery drivers deal with daily algorithm-generated information and contingencies through the production and mobilization of tacitly assumed conventions to maintain their flow of work. In other words, while the logic of the algorithm-generated information is a phenomenon exhibited in the app’s delivery itinerary, actual delivery work is a reality on its own, not just a surrogate of a company’s administrative designs. Three intertwined phenomena are identified: (1) coordinating pick up and deliveries involves a high degree of practical interactional work; (2) the job is practice oriented around routine contingencies of time, travel, and waiting, and (3), the job is collaborative and organized through a moral order that involves the mobilization of resources which operate alongside, but separate from the technology. The study shows how a detailed analysis of the lived work of couriers provides a powerful tool to highlight and examine what is often hidden (and lost) in studies of food delivery service. |
| Author | Fitzgerald, Richard Sandel, Todd Abi-Sâmara, Raquel Moutinho, Ricardo Kim, Younhee Xiao, Luyao |
| Author_xml | – sequence: 1 givenname: Luyao surname: Xiao fullname: Xiao, Luyao organization: University of Macau, Avenida da Universidade – sequence: 2 givenname: Richard surname: Fitzgerald fullname: Fitzgerald, Richard organization: University of Macau, Avenida da Universidade – sequence: 3 givenname: Todd surname: Sandel fullname: Sandel, Todd organization: University of Macau, Avenida da Universidade – sequence: 4 givenname: Younhee surname: Kim fullname: Kim, Younhee organization: University of Macau, Avenida da Universidade – sequence: 5 givenname: Raquel surname: Abi-Sâmara fullname: Abi-Sâmara, Raquel organization: University of Macau, Avenida da Universidade – sequence: 6 givenname: Ricardo surname: Moutinho fullname: Moutinho, Ricardo email: moutinho@um.edu.mo organization: University of Macau, Avenida da Universidade |
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| SubjectTerms | Algorithms Computer Science Delivery services Ethnomethodology Food Home delivery services Psychology Social Sciences User Interfaces and Human Computer Interaction |
| Subtitle | On Algorithmic Time and Daily Contingencies in the Lived Work of Food Delivery Service |
| Title | On Algorithmic Time and Daily Contingencies in the Lived Work of Food Delivery Service |
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