Analysis of the performance measurement process of a 3PL provider: the case of a multinational company

• Published in: Gestão & Produção Vol. 28; no. 4
• Main Authors: Cândido, Caroline Nascimento da Silva, Cândido, Luis Felipe, Lima, Sergio Henrique de Oliveira
• Format: Journal Article
• Language: English; Portuguese
• Published: Universidade Federal de São Carlos 2021
• Subjects: Operations management; Performance indicators; Performance measurement; Third-party logistics

Performance measurement is considered a critical strategic process for companies operating in the logistics sector, as they need to perform high service levels under conditions of uncertainty. In this context, the present study aimed to evaluate the process of performance measurement in a multinatio...