Decentralized Online Order Fulfillment in Omni-Channel Retailers

• Published in: Production and operations management Vol. 33; no. 8; pp. 1719 - 1738
• Main Authors: Baron, Opher, Cire, Andre A, Savaser, Sinem K
• Format: Journal Article
• Language: English
• Published: Los Angeles, CA SAGE Publications 01.08.2024
• Subjects: inventory rationing; Omni-channel retailing; supply chain management; online order fulfillment; sequencing

We consider an order fulfillment problem of an omni-channel retailer that ships online orders from its distribution center (DC) and brick-and-mortar stores. Stores use their local information, not observed by the retailer, that can lead them to accept or reject fulfillment requests of items in an on...