How to Achieve Maximum Participation of Users in Technical Versus Nontechnical Online Q&A Communities?

• Published in: International journal of electronic commerce Vol. 26; no. 4; pp. 441 - 471
• Main Authors: Mustafa, Sohaib, Zhang, Wen
• Format: Journal Article
• Language: English
• Published: Abingdon Routledge 02.10.2022; Taylor & Francis Ltd
• Subjects: Community participation; Configurations; Electronic commerce; factor configurations; Fuzzy sets; Fuzzy-set qualitative comparative analysis (fsQCA); Knowledge sharing; knowledge-sharing communities; nontechnical Q&A communities; Q&A community; Qualitative analysis; Questions; Social factors; Social interaction; technical Q&A communities; Users; Virtual communities

Low user participation in online questions-and-answers (Q&A) communities to contribute knowledge is a serious threat to the sustainability of online forums. This subject is rarely addressed in the context of content shared at these forums. Furthermore, no study has introduced solutions to reduce...