Developing a quality function deployment model for the Ethiopian leather industry: Requirements and solutions under linguistic variables

This study develops a quality function deployment model that integrates requirements and solutions through a qualitative information approach to break the current low-quality trap and ensure the improvement of the leather products manufacturing industry. This industry is a priority sector in Ethiopi...

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Published inJournal of industrial and production engineering Vol. 40; no. 2; pp. 126 - 142
Main Authors Filketu, Sisay Addis, Negash, Yeneneh Tamirat
Format Journal Article
LanguageEnglish
Published Abingdon Taylor & Francis 17.02.2023
Taylor & Francis Ltd
Subjects
Delphi method
fuzzy delphi method
fuzzy quality function deployment
Industrial development
Leather
leather product manufacturing
Linguistics
Process mapping
Quality function deployment
Quality improvement requirements
quality improvement solutions
Online AccessGet full text
ISSN2168-1015
2168-1023
DOI10.1080/21681015.2022.2116117

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Abstract This study develops a quality function deployment model that integrates requirements and solutions through a qualitative information approach to break the current low-quality trap and ensure the improvement of the leather products manufacturing industry. This industry is a priority sector in Ethiopia's industrial development strategy, but its performance is below par due to quality-related problems. Prior studies lack a model explaining the pathways to implement quality improvement interventions. The improvement of this industry requires qualitative assessment and is subject to uncertainty due to the linguistic preferences of decision makers. This study adopts the fuzzy Delphi method to arrive at a valid set of attributes and a fuzzy quality function deployment method to address their relationships. The findings demonstrate that 22 requirements and 16 solutions are valid measures. The top solutions include ensuring interdisciplinary design, employing process mapping, implementing quality-related standards and customer-centric operations, and establishing a quality-at-the-source attitude. Theoretical and practical implications are discussed.
AbstractList This study develops a quality function deployment model that integrates requirements and solutions through a qualitative information approach to break the current low-quality trap and ensure the improvement of the leather products manufacturing industry. This industry is a priority sector in Ethiopia’s industrial development strategy, but its performance is below par due to quality-related problems. Prior studies lack a model explaining the pathways to implement quality improvement interventions. The improvement of this industry requires qualitative assessment and is subject to uncertainty due to the linguistic preferences of decision makers. This study adopts the fuzzy Delphi method to arrive at a valid set of attributes and a fuzzy quality function deployment method to address their relationships. The findings demonstrate that 22 requirements and 16 solutions are valid measures. The top solutions include ensuring interdisciplinary design, employing process mapping, implementing quality-related standards and customer-centric operations, and establishing a quality-at-the-source attitude. Theoretical and practical implications are discussed.
Author Filketu, Sisay Addis
Negash, Yeneneh Tamirat
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  organization: Institute of Innovation and Circular Economy, Asia University
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SubjectTerms Delphi method
fuzzy delphi method
fuzzy quality function deployment
Industrial development
Leather
leather product manufacturing
Linguistics
Process mapping
Quality function deployment
Quality improvement requirements
quality improvement solutions
Title Developing a quality function deployment model for the Ethiopian leather industry: Requirements and solutions under linguistic variables
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