The recruitment, retention and development of an integrated urgent care telephone triage workforce: a small-scale study

• Published in: Journal of integrated care (Brighton, England) Vol. 30; no. 1; pp. 20 - 27
• Main Authors: Snell, Laura, Grimwood, Tom
• Format: Journal Article
• Language: English
• Published: Brighton Emerald Publishing Limited 08.02.2022; Emerald Group Publishing Limited
• Subjects: Access; Advisors; Career development planning; Careers; Cognition & reasoning; Cognitive skills; Collaboration; Communication; Continuity of care; Decision making; Decision support systems; Emergency medical care; Health services; Information technology; Integrated delivery systems; Morale; Nurses; Patients; Polls & surveys; Professional development; Recruitment; Respondents; Retention; Telemedicine; Triage; Workforce; United Kingdom > UK; England; Telephone triage; Integrated urgent care; NHS 111

PurposeNHS 111 is a non-emergency telephone triage service that provides immediate access to urgent care 24 h a day. This study explored the recruitment, retention and development of one integrated urgent care (IUC) workforce in England, specifically the NHS 111 service and Clinical Hub.Design/metho...