User Sentiment Analysis in Conversational Systems Based on Augmentation and Attention-based BiLSTM

• Published in: Procedia computer science Vol. 207; pp. 4106 - 4112
• Main Authors: Jbene, Mourad, raif, Mourad, Tigani, Smail, Chehri, Abdellah, Saadane, Rachid
• Format: Journal Article
• Language: English
• Published: Elsevier B.V 2022
• Subjects: Conversational systems; Recurrent neural network; Sentiment analysis; text-augmentation; Sentiment analysis; text-augmentation; Recurrent neural network; Conversational systems

Conversational Systems are increasingly substituting humans in many service industries. They aim to provide human-like interaction with users for task completion or chitchat in a conversation style. User sentiment analysis is an important task that can help better understand users’ behavior and sati...