Business process reengineering, empowerment and work monitoring An empirical analysis through the Panopticon

• Published in: Business process management journal Vol. 14; no. 5; pp. 609 - 628
• Main Authors: Kien Sia, Siew, Siong Neo, Boon
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Group Publishing Limited 01.01.2008
• Subjects: Access to information; Automation; Business process reengineering; Employee empowerment; Executive information systems; Organizational behavior; Power; Prisoners; Statistical analysis; Studies; Workers; Singapore

Purpose This paper aims to clarify the apparent confusion on the work impacts of business process re‐engineering (BPR), specifically, the level of empowerment and work monitoring, through the conceptual lens of Panopticon. Design/methodology/approach An intensive case study at the Singapore Internal...