A multi-criteria decision-making model for hotel selection by online reviews: Considering the traveller types and the interdependencies among criteria

• Published in: Applied intelligence (Dordrecht, Netherlands) Vol. 52; no. 11; pp. 12436 - 12456
• Main Authors: Tao, Ling-Ling, You, Tian-Hui
• Format: Journal Article
• Language: English
• Published: New York Springer US 01.09.2022; Springer Nature B.V
• Subjects: Artificial Intelligence; Case studies; Computer Science; Decision making; Hotels & motels; Machines; Manufacturing; Mechanical Engineering; Multiple criteria decision making; Multiple criterion; Processes; Traveller types; 2-order additive fuzzy measures; Aggregation function; Choquet average integral; Hotel selection

Many efforts have been dedicated to the research on online reviews-based hotel selection. However, the existing methods often fail to take into account the types of potential travellers and, moreover, they rarely consider the impact of the interdependencies among hotel criteria when modelling the ho...