A modified Delphi methodology to conduct a failure modes effects analysis: a patient-centric effort in a clinical medical laboratory

• Published in: Quality management in health care Vol. 20; no. 2; p. 131
• Main Authors: Southard, Peter B, Kumar, Sameer, Southard, Cheryl A
• Format: Journal Article
• Language: English
• Published: United States 01.04.2011
• Subjects: Delphi Technique; Humans; Laboratories - organization & administration; Medical Errors - prevention & control; Patient Satisfaction; Quality Improvement - organization & administration; Safety Management - organization & administration

In this article, we describe the use of an information-gathering tool, the Delphi technique, to overcome issues encountered when conducting a failure modes effects analysis as part of a define, measure, analyze, implement, control study to improve the processes of a clinical medical laboratory. The...