A modified Delphi methodology to conduct a failure modes effects analysis: a patient-centric effort in a clinical medical laboratory - Southard, Peter B; Kumar, Sameer; Southard, Cheryl A (Quality management in health care, 2011)
Keywords: Delphi Technique; Humans; Laboratories - organization & administration; Medical Errors - prevention & control; Patient Satisfaction; Quality Improvement - organization & administration; Safety Management - organization & administration