The Association Between Emotional Labor and Burnout: the Moderating Role of Psychological Capital

• Published in: Occupational health science Vol. 2; no. 4; pp. 365 - 383
• Main Authors: Aziz, Shahnaz, Widis, Alexandra, Wuensch, Karl
• Format: Journal Article
• Language: English
• Published: Cham Springer International Publishing 01.12.2018; Springer Nature B.V
• Subjects: Behavioral Science and Psychology; Burnout; Customer services; Emotions; Employees; Employers; Employment; Industrial and Organizational Psychology; Job satisfaction; Optimism; Original Research Article; Productivity; Psychology; Quality of Life Research; Variables; Psychological capital; Burnout; Emotional labor; Surface acting; Deep acting

Relationships among surface and deep acting, psychological capital (PsyCap), and the three burnout components (i.e., emotional exhaustion, depersonalization, personal accomplishment) were examined. Data were collected from a sample of 416 working professionals. While surface acting positively correl...