The Association Between Emotional Labor and Burnout: the Moderating Role of Psychological Capital
Relationships among surface and deep acting, psychological capital (PsyCap), and the three burnout components (i.e., emotional exhaustion, depersonalization, personal accomplishment) were examined. Data were collected from a sample of 416 working professionals. While surface acting positively correl...
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Published in | Occupational health science Vol. 2; no. 4; pp. 365 - 383 |
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Main Authors | , , |
Format | Journal Article |
Language | English |
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Springer International Publishing
01.12.2018
Springer Nature B.V |
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Abstract | Relationships among surface and deep acting, psychological capital (PsyCap), and the three burnout components (i.e., emotional exhaustion, depersonalization, personal accomplishment) were examined. Data were collected from a sample of 416 working professionals. While surface acting positively correlated with emotional exhaustion and depersonalization, it negatively correlated with personal accomplishment. Deep acting positively correlated with depersonalization and personal accomplishment, but was not significantly related to emotional exhaustion. PsyCap negatively correlated with emotional exhaustion and depersonalization, but positively correlated with personal accomplishment. Surface acting negatively correlated with PsyCap, while deep acting positively correlated with it. Lastly, PsyCap moderated the relationship between surface acting and emotional exhaustion, as well as between deep acting and both depersonalization and personal accomplishment. Identifying the benefits and costs of emotional labor, specifically surface and deep acting, can lead to organizational practices that benefit employers and employees alike. Organizations should invest in resources that increase employees’ PsyCap to help workers combat the negative outcomes associated with emotional labor, specifically the components of burnout. |
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AbstractList | Relationships among surface and deep acting, psychological capital (PsyCap), and the three burnout components (i.e., emotional exhaustion, depersonalization, personal accomplishment) were examined. Data were collected from a sample of 416 working professionals. While surface acting positively correlated with emotional exhaustion and depersonalization, it negatively correlated with personal accomplishment. Deep acting positively correlated with depersonalization and personal accomplishment, but was not significantly related to emotional exhaustion. PsyCap negatively correlated with emotional exhaustion and depersonalization, but positively correlated with personal accomplishment. Surface acting negatively correlated with PsyCap, while deep acting positively correlated with it. Lastly, PsyCap moderated the relationship between surface acting and emotional exhaustion, as well as between deep acting and both depersonalization and personal accomplishment. Identifying the benefits and costs of emotional labor, specifically surface and deep acting, can lead to organizational practices that benefit employers and employees alike. Organizations should invest in resources that increase employees’ PsyCap to help workers combat the negative outcomes associated with emotional labor, specifically the components of burnout. |
Author | Widis, Alexandra Aziz, Shahnaz Wuensch, Karl |
Author_xml | – sequence: 1 givenname: Shahnaz orcidid: 0000-0001-8791-9017 surname: Aziz fullname: Aziz, Shahnaz email: azizs@ecu.edu organization: Department of Psychology, East Carolina University – sequence: 2 givenname: Alexandra surname: Widis fullname: Widis, Alexandra organization: Department of Psychology, East Carolina University – sequence: 3 givenname: Karl surname: Wuensch fullname: Wuensch, Karl organization: Department of Psychology, East Carolina University |
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SubjectTerms | Behavioral Science and Psychology Burnout Customer services Emotions Employees Employers Employment Industrial and Organizational Psychology Job satisfaction Optimism Original Research Article Productivity Psychology Quality of Life Research Variables |
Title | The Association Between Emotional Labor and Burnout: the Moderating Role of Psychological Capital |
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