Group Decision Model for Outsourcing IT Services

The evolution of outsourcing Information Technology (IT) Services has been accompanying the movement of technological innovations and the changes in IT governance. This development has motivated organizations to conduct decision-making integrating preferences from managers of different sectors in th...

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Published inProcedia technology Vol. 16; pp. 562 - 568
Main Authors Morais, Danielle Costa, Costa, Ana Paula C.S., de Almeida, Adiel T.
Format Journal Article
LanguageEnglish
Published Elsevier Ltd 2014
Subjects
Group Decision
Individual Priorities
Outsorcing
Outsorcing
Individual Priorities
Group Decision
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Abstract The evolution of outsourcing Information Technology (IT) Services has been accompanying the movement of technological innovations and the changes in IT governance. This development has motivated organizations to conduct decision-making integrating preferences from managers of different sectors in the Enterprise in order to improve the decision process. This paper presents a group decision model that can incorporate the preferences from different managers based on Promethee method and analysis of individual priorities with the aim of choosing an appropriate alternative for outsourcing IT service. The model is illustrated by a case study in an Enterprise in the Commercial Sector using the preferences from three managers (Support and IT Services Manager; Infrastructure Manager; and Development Systems Manager) demonstrating the benefits to formalize the integration among them to facilitate achieving an adequate alternative for outsourcing IT service.
AbstractList The evolution of outsourcing Information Technology (IT) Services has been accompanying the movement of technological innovations and the changes in IT governance. This development has motivated organizations to conduct decision-making integrating preferences from managers of different sectors in the Enterprise in order to improve the decision process. This paper presents a group decision model that can incorporate the preferences from different managers based on Promethee method and analysis of individual priorities with the aim of choosing an appropriate alternative for outsourcing IT service. The model is illustrated by a case study in an Enterprise in the Commercial Sector using the preferences from three managers (Support and IT Services Manager; Infrastructure Manager; and Development Systems Manager) demonstrating the benefits to formalize the integration among them to facilitate achieving an adequate alternative for outsourcing IT service.
Author de Almeida, Adiel T.
Costa, Ana Paula C.S.
Morais, Danielle Costa
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Keywords Outsorcing
Individual Priorities
Group Decision
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Individual Priorities
Outsorcing
Title Group Decision Model for Outsourcing IT Services
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