Servant leadership, ideology-based culture and job outcomes: A multi-level investigation among hospitality workers

Although previous research has linked leadership, culture and work behaviors, scholars and practitioners lack an understanding of how servant leadership affects employees’ work meaningfulness, diversity-valuing behavior and community citizenship behavior by fostering an ideology-based culture within...

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Published inInternational journal of hospitality management Vol. 109; p. 103408
Main Authors Fatima, Seerat, Abbas, Muhammad, Hassan, Muhammad Mubbashar
Format Journal Article
LanguageEnglish
Published Elsevier Ltd 01.02.2023
Subjects
Community-citizenship behavior
Diversity-valuing behavior
Ideology-based culture
Meaningfulness
Servant leadership
Diversity-valuing behavior
Servant leadership
Meaningfulness
Ideology-based culture
Community-citizenship behavior
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Abstract Although previous research has linked leadership, culture and work behaviors, scholars and practitioners lack an understanding of how servant leadership affects employees’ work meaningfulness, diversity-valuing behavior and community citizenship behavior by fostering an ideology-based culture within the hospitality sector. This study addressed these gaps by conducting a multi-level time-lagged field study among full-time employees and their supervisors (310 employees nested in 70 supervisors) working in a large hotel chain in Pakistan. The study examined the direct and indirect effects of supervisory-level servant leadership on individual-level meaningfulness, individual-level community citizenship behavior, and group-level diversity-valuing behavior through group-level ideology-based culture. The findings revealed that supervisors’ servant leadership style was positively related to ideology-based culture within each group. In addition, ideology-based culture was positively related to group’s diversity-valuing behavior as well as each member’s meaningfulness and community citizenship behavior. Finally, servant leadership had a positive indirect effect on all outcomes through ideology-based culture. •The study used a multi-level time-lagged field data collected from employees of a large hotel chain in Pakistan.•The study examined the effects of supervisory-level servant leadership on individual and group-level outcomes.•Servant leadership was positively related to ideology-based culture.•Ideology-based culture was positively related to meaningfulness, community citizenship and diversity-valuing behavior.•Servant leadership had a positive indirect effect on all outcomes through ideology-based culture.
AbstractList Although previous research has linked leadership, culture and work behaviors, scholars and practitioners lack an understanding of how servant leadership affects employees’ work meaningfulness, diversity-valuing behavior and community citizenship behavior by fostering an ideology-based culture within the hospitality sector. This study addressed these gaps by conducting a multi-level time-lagged field study among full-time employees and their supervisors (310 employees nested in 70 supervisors) working in a large hotel chain in Pakistan. The study examined the direct and indirect effects of supervisory-level servant leadership on individual-level meaningfulness, individual-level community citizenship behavior, and group-level diversity-valuing behavior through group-level ideology-based culture. The findings revealed that supervisors’ servant leadership style was positively related to ideology-based culture within each group. In addition, ideology-based culture was positively related to group’s diversity-valuing behavior as well as each member’s meaningfulness and community citizenship behavior. Finally, servant leadership had a positive indirect effect on all outcomes through ideology-based culture. •The study used a multi-level time-lagged field data collected from employees of a large hotel chain in Pakistan.•The study examined the effects of supervisory-level servant leadership on individual and group-level outcomes.•Servant leadership was positively related to ideology-based culture.•Ideology-based culture was positively related to meaningfulness, community citizenship and diversity-valuing behavior.•Servant leadership had a positive indirect effect on all outcomes through ideology-based culture.
ArticleNumber 103408
Author Fatima, Seerat
Hassan, Muhammad Mubbashar
Abbas, Muhammad
Author_xml – sequence: 1
  givenname: Seerat
  surname: Fatima
  fullname: Fatima, Seerat
  email: seeratfatima@bzu.edu.pk
  organization: Institute of Management Sciences, Bahauddin Zakariya University, Pakistan
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  givenname: Muhammad
  surname: Abbas
  fullname: Abbas, Muhammad
  email: pirthegreat@gmail.com
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  givenname: Muhammad Mubbashar
  surname: Hassan
  fullname: Hassan, Muhammad Mubbashar
  email: Mubbashar.hr@gmail.com
  organization: Capital University of Science & Technology, Islamabad, Pakistan
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Keywords Diversity-valuing behavior
Servant leadership
Meaningfulness
Ideology-based culture
Community-citizenship behavior
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Snippet Although previous research has linked leadership, culture and work behaviors, scholars and practitioners lack an understanding of how servant leadership...
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StartPage 103408
SubjectTerms Community-citizenship behavior
Diversity-valuing behavior
Ideology-based culture
Meaningfulness
Servant leadership
Title Servant leadership, ideology-based culture and job outcomes: A multi-level investigation among hospitality workers
URI https://dx.doi.org/10.1016/j.ijhm.2022.103408
Volume 109
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