Organizational structure and enterprise systems implementation Theoretical measures and a benchmark for customer teams

• Published in: Information technology & people (West Linn, Or.) Vol. 29; no. 3; pp. 527 - 555
• Main Authors: Bellini, Carlo Gabriel Porto, Pereira, Rita de Cássia de Faria, Becker, João Luiz
• Format: Journal Article
• Language: English
• Published: 01.08.2016
• Subjects: Benchmarking; Customizing; Design engineering; Information systems; Information technology; Organizational structure; Structural design; Suppliers

Purpose – The purpose of this paper is to discuss the structural design of customer teams (CuTes) working with external teams to implement customized information systems (IS). Design consists of theoretically based measures and a first set of real-world, empirical values. Design/methodology/approach...