What makes employees stay? Exploring the dimensions in context of urban-centric business process outsourcing industry in India

• Published in: Strategic outsourcing Vol. 6; no. 3; pp. 258 - 276
• Main Authors: Sengupta, Santoshi, Dev, Santosh
• Format: Journal Article
• Language: English
• Published: Bingley Emerald Group Publishing Limited 18.11.2013
• Subjects: Behavior; Employee retention; Employee turnover; Employees; Employment; Human resource management; Job enrichment; Job satisfaction; Literature reviews; Outsourcing; R&D; Research & development; Self esteem; Talent management; Working hours; United States > US; India

Purpose - Business process outsourcing (BPO) industry in India is progressing with an unparalleled velocity. Although, much research has taken place time and again elaborating on attrition, which is a menace to this industry, not much of work has been done on retention. The present study aims to exp...