Contracts, trust and information systems innovation

• Published in: Cadernos EBAPE.BR Vol. 8; no. 2; pp. 323 - 338
• Main Author: Lopez Jimenez, Liliana
• Format: Journal Article
• Language: English; Portuguese
• Published: Fundação Getulio Vargas, Escola Brasileira de Administração Pública e de Empresas 01.06.2010
• Subjects: Contracts; Informations Systems Outsourcing; MANAGEMENT; Trust; Confiança; Contratos; Informations Systems Outsourcing; Sistema de informação; Trust; Contracts

This paper discusses the use of contracts as the prevailing coordination mechanism in IS innovation processes in which an external provider is appointed. Drawing from a theoretical framework founded on systems theory, structuration theory and neo-institutionalism, this paper argues that IS innovatio...