Knowledge construction by users A content analysis framework and a knowledge construction process model for virtual product user communities
Purpose The purpose of this paper is to develop a content analysis framework and from that derive a process model of knowledge construction in the context of virtual product user communities, organization sponsored online forums where product users collaboratively construct knowledge to solve their...
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| Published in | Journal of documentation Vol. 73; no. 2; pp. 284 - 304 |
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| Main Authors | , , |
| Format | Journal Article |
| Language | English |
| Published |
01.01.2017
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| Online Access | Get full text |
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| Abstract | Purpose The purpose of this paper is to develop a content analysis framework and from that derive a process model of knowledge construction in the context of virtual product user communities, organization sponsored online forums where product users collaboratively construct knowledge to solve their technical problems. Design/methodology/approach The study is based on a deductive and qualitative content analysis of discussion threads about solving technical problems selected from a series of virtual product user communities. Data are complemented with thematic analysis of interviews with forum members. Findings The research develops a content analysis framework for knowledge construction. It is based on a combination of existing codes derived from frameworks developed for computer-supported collaborative learning and new categories identified from the data. Analysis using this framework allows the authors to propose a knowledge construction process model showing how these elements are organized around a typical “trial and error” knowledge construction strategy. Practical implications The research makes suggestions about organizations’ management of knowledge activities in virtual product user communities, including moderators’ roles in facilitation. Originality/value The paper outlines a new framework for analysing knowledge activities where there is a low level of critical thinking and a model of knowledge construction by trial and error. The new framework and model can be applied in other similar contexts. |
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| AbstractList | Purpose The purpose of this paper is to develop a content analysis framework and from that derive a process model of knowledge construction in the context of virtual product user communities, organization sponsored online forums where product users collaboratively construct knowledge to solve their technical problems. Design/methodology/approach The study is based on a deductive and qualitative content analysis of discussion threads about solving technical problems selected from a series of virtual product user communities. Data are complemented with thematic analysis of interviews with forum members. Findings The research develops a content analysis framework for knowledge construction. It is based on a combination of existing codes derived from frameworks developed for computer-supported collaborative learning and new categories identified from the data. Analysis using this framework allows the authors to propose a knowledge construction process model showing how these elements are organized around a typical “trial and error” knowledge construction strategy. Practical implications The research makes suggestions about organizations’ management of knowledge activities in virtual product user communities, including moderators’ roles in facilitation. Originality/value The paper outlines a new framework for analysing knowledge activities where there is a low level of critical thinking and a model of knowledge construction by trial and error. The new framework and model can be applied in other similar contexts. |
| Author | Li, Xuguang Ford, Nigel Cox, Andrew |
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| Snippet | Purpose The purpose of this paper is to develop a content analysis framework and from that derive a process model of knowledge construction in the context of... |
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| StartPage | 284 |
| Subtitle | A content analysis framework and a knowledge construction process model for virtual product user communities |
| Title | Knowledge construction by users |
| Volume | 73 |
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