APA (7th ed.) Citation

Graham Saunders, S. (2008). Measuring and applying the PAKSERV service quality construct: Evidence from a South African cultural context. Managing service quality, 18(5), 442-456. https://doi.org/10.1108/09604520810898820

Chicago Style (17th ed.) Citation

Graham Saunders, Stephen. "Measuring and Applying the PAKSERV Service Quality Construct: Evidence from a South African Cultural Context." Managing Service Quality 18, no. 5 (2008): 442-456. https://doi.org/10.1108/09604520810898820.

MLA (9th ed.) Citation

Graham Saunders, Stephen. "Measuring and Applying the PAKSERV Service Quality Construct: Evidence from a South African Cultural Context." Managing Service Quality, vol. 18, no. 5, 2008, pp. 442-456, https://doi.org/10.1108/09604520810898820.