A novel online reviews-based decision-making framework to manage rating and textual reviews

Rating and textual reviews are two of the most commonly used online reviews. However, most of existing studies utilize them separately to conduct decision analysis. Therefore, this paper proposes a novel Online Reviews-based Decision-Making (ORDM) framework that incorporates both kinds of reviews, w...

Full description

Saved in:
Bibliographic Details
Published inExpert systems with applications Vol. 259; p. 125367
Main Authors Pan, Xiao-Hong, He, Shi-Fan, García-Zamora, Diego, Wang, Ying-Ming, Martínez, Luis
Format Journal Article
LanguageEnglish
Published Elsevier Ltd 01.01.2025
Subjects
Hybrid online reviews
Interval minimum cost consensus
Interval TOPSIS
Online reviews-based decision-making
Hybrid online reviews
Interval TOPSIS
Online reviews-based decision-making
Interval minimum cost consensus
Online AccessGet full text

Cover

Abstract Rating and textual reviews are two of the most commonly used online reviews. However, most of existing studies utilize them separately to conduct decision analysis. Therefore, this paper proposes a novel Online Reviews-based Decision-Making (ORDM) framework that incorporates both kinds of reviews, which can effectively model and manage the inherent uncertainty and fuzziness in hybrid reviews. To do so, we first define a method to model hybrid online reviews as interval values. Then, an automatic Consensus-Reaching Process (CRP) developed from a novel Minimum Cost Consensus (MCC) model for interval values, is applied to obtain an agreed collective opinion. Finally, a new interval Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method is defined to compare and rank alternatives. A case study is then presented to illustrate the feasibility of this approach. Additionally, sensitivity analysis and discussions are further conducted to discuss the influence of parameters and the superiority of the proposed method. •Incorporate hybrid online reviews to assist in decision-making.•Define an information transformation method to handle hybrid online reviews.•Develop a minimum consensus cost model for handling interval information.•Propose an interval TOPSIS method based on total orders.
AbstractList Rating and textual reviews are two of the most commonly used online reviews. However, most of existing studies utilize them separately to conduct decision analysis. Therefore, this paper proposes a novel Online Reviews-based Decision-Making (ORDM) framework that incorporates both kinds of reviews, which can effectively model and manage the inherent uncertainty and fuzziness in hybrid reviews. To do so, we first define a method to model hybrid online reviews as interval values. Then, an automatic Consensus-Reaching Process (CRP) developed from a novel Minimum Cost Consensus (MCC) model for interval values, is applied to obtain an agreed collective opinion. Finally, a new interval Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method is defined to compare and rank alternatives. A case study is then presented to illustrate the feasibility of this approach. Additionally, sensitivity analysis and discussions are further conducted to discuss the influence of parameters and the superiority of the proposed method. •Incorporate hybrid online reviews to assist in decision-making.•Define an information transformation method to handle hybrid online reviews.•Develop a minimum consensus cost model for handling interval information.•Propose an interval TOPSIS method based on total orders.
ArticleNumber 125367
Author Wang, Ying-Ming
Martínez, Luis
García-Zamora, Diego
Pan, Xiao-Hong
He, Shi-Fan
Author_xml – sequence: 1
  givenname: Xiao-Hong
  orcidid: 0000-0003-2898-6716
  surname: Pan
  fullname: Pan, Xiao-Hong
  email: xiaohongpan0303@126.com
  organization: School of Business, Qingdao University, Shandong, 266071, China
– sequence: 2
  givenname: Shi-Fan
  orcidid: 0000-0003-4652-8620
  surname: He
  fullname: He, Shi-Fan
  email: shifanhe0828@163.com
  organization: School of Business, Qingdao University, Shandong, 266071, China
– sequence: 3
  givenname: Diego
  orcidid: 0000-0002-0843-4714
  surname: García-Zamora
  fullname: García-Zamora, Diego
  email: dgzamora@ujaen.es
  organization: Department of Computer Science, University of Jaén, Jaén, 23071, Spain
– sequence: 4
  givenname: Ying-Ming
  orcidid: 0000-0002-5229-0914
  surname: Wang
  fullname: Wang, Ying-Ming
  email: ymwang@fzu.edu.cn
  organization: Decision Sciences Institute, Fuzhou University, Fujian, 350108, China
– sequence: 5
  givenname: Luis
  orcidid: 0000-0003-4245-8813
  surname: Martínez
  fullname: Martínez, Luis
  email: martin@ujaen.es
  organization: Department of Computer Science, University of Jaén, Jaén, 23071, Spain
BookMark eNp9kD1PwzAQhj0UibbwB5j8BxJsJ7UTiaWq-JIqscDEYF3tS-U2sZEdGvj3JCqs3HLD6Xn13rMgMx88EnLDWc4Zl7eHHNMAuWCizLlYFVLNyJzVK5WVXJWXZJHSgTGuGFNz8r6mPpywpcG3ziONeHI4pGwHCS21aFxywWcdHJ3f0yZCh0OIR9oH2oGH_UhAP53AW9rjV_8J7V_IFblooE14_buX5O3h_nXzlG1fHp83621meMX7TJaMlaJuVMWLSlizwxqACxxHGVkUCniNsgFWja-wQjbSSCsZWmVqJS0WSyLOuSaGlCI2-iO6DuK35kxPSvRBT0r0pESflYzQ3RnCsdlYN-pkHHqD1kU0vbbB_Yf_AJmNb50
Cites_doi 10.1016/j.cie.2022.108891
10.1016/j.asoc.2021.107458
10.1016/j.ejor.2020.05.047
10.1016/j.eswa.2022.116649
10.1016/j.tourman.2020.104122
10.1016/j.inffus.2016.11.012
10.1016/j.omega.2021.102471
10.1016/j.inffus.2020.05.004
10.1016/0360-8352(92)90121-Y
10.1016/j.ijhm.2019.102366
10.1016/j.ejor.2018.04.041
10.1016/j.dss.2019.113074
10.1016/j.inffus.2020.02.007
10.1016/j.amc.2005.08.048
10.1109/JAS.2022.105617
10.1016/j.asoc.2020.106120
10.1016/j.cie.2022.108789
10.1109/TFUZZ.2023.3241062
10.1016/j.eswa.2009.01.083
10.1016/j.tourman.2018.09.010
10.1016/j.asoc.2010.04.002
10.1016/j.cie.2020.106421
10.1109/TFUZZ.2013.2262769
10.1016/j.aej.2021.09.031
10.1016/j.ins.2020.07.028
10.1007/s00500-017-2961-4
10.1016/j.ejor.2019.08.030
10.1016/j.dss.2006.11.009
10.1007/s10462-022-10217-1
10.1109/TSMCA.2011.2113336
10.1016/j.omega.2019.102141
10.1016/j.eswa.2013.02.022
10.1016/j.asoc.2015.02.040
10.1007/s13198-019-00827-4
10.1080/01605682.2018.1545519
10.1016/j.im.2018.12.003
10.1016/j.knosys.2021.106780
10.1109/TFUZZ.2022.3160326
10.1016/j.amc.2011.10.001
10.1016/j.ejor.2020.04.014
10.1016/j.ress.2022.108806
10.1016/j.inffus.2024.102264
10.1016/j.inffus.2020.11.010
10.1016/j.ins.2021.11.012
10.1016/j.ijinfomgt.2023.102641
10.1016/j.eswa.2021.116328
10.1016/j.ins.2019.02.022
10.1016/j.fss.2012.07.015
10.1016/j.omega.2020.102266
10.1109/TFUZZ.2022.3165373
10.1016/j.omega.2021.102501
10.1016/j.eswa.2022.118875
10.1016/j.omega.2021.102491
10.1016/j.ejor.2022.08.015
10.1016/j.engappai.2021.104532
10.1016/j.knosys.2018.06.002
10.1016/j.cie.2023.109295
10.1016/j.inffus.2023.102205
10.1080/00207543.2021.2000656
10.1109/TFUZZ.2022.3213943
10.1155/2021/2442071
10.1016/j.jretconser.2020.102066
10.1016/j.asoc.2012.08.009
10.1016/j.resconrec.2011.08.004
10.1016/j.mcm.2008.07.009
10.1016/j.knosys.2010.07.014
10.1016/j.asoc.2008.05.005
10.1016/j.asoc.2019.04.036
10.1016/j.techfore.2021.120719
10.1016/j.techfore.2021.121020
10.1016/j.asoc.2020.106847
10.1016/j.ejor.2021.04.051
ContentType Journal Article
Copyright 2024 Elsevier Ltd
Copyright_xml – notice: 2024 Elsevier Ltd
DBID AAYXX
CITATION
DOI 10.1016/j.eswa.2024.125367
DatabaseName CrossRef
DatabaseTitle CrossRef
DatabaseTitleList
DeliveryMethod fulltext_linktorsrc
Discipline Computer Science
ExternalDocumentID 10_1016_j_eswa_2024_125367
S0957417424022346
GroupedDBID --K
--M
.DC
.~1
0R~
13V
1B1
1RT
1~.
1~5
4.4
457
4G.
5GY
5VS
7-5
71M
8P~
9JN
9JO
AAAKF
AABNK
AACTN
AAEDT
AAEDW
AAIKJ
AAKOC
AALRI
AAOAW
AAQFI
AARIN
AAXKI
AAXUO
AAYFN
ABBOA
ABFNM
ABMAC
ABMVD
ABUCO
ACDAQ
ACGFS
ACHRH
ACNTT
ACRLP
ACZNC
ADBBV
ADEZE
ADTZH
AEBSH
AECPX
AEKER
AENEX
AFKWA
AFTJW
AGHFR
AGUBO
AGUMN
AGYEJ
AHHHB
AHJVU
AHZHX
AIALX
AIEXJ
AIKHN
AITUG
AJOXV
AKRWK
ALEQD
ALMA_UNASSIGNED_HOLDINGS
AMFUW
AMRAJ
AOUOD
APLSM
AXJTR
BJAXD
BKOJK
BLXMC
BNSAS
CS3
DU5
EBS
EFJIC
EO8
EO9
EP2
EP3
F5P
FDB
FIRID
FNPLU
FYGXN
G-Q
GBLVA
GBOLZ
HAMUX
IHE
J1W
JJJVA
KOM
MO0
N9A
O-L
O9-
OAUVE
OZT
P-8
P-9
P2P
PC.
PQQKQ
Q38
RIG
ROL
RPZ
SDF
SDG
SDP
SDS
SES
SEW
SPC
SPCBC
SSB
SSD
SSL
SST
SSV
SSZ
T5K
TN5
~G-
29G
AAAKG
AAQXK
AAYXX
ABKBG
ABXDB
ACNNM
ADJOM
ADMUD
AFJKZ
ASPBG
AVWKF
AZFZN
CITATION
EJD
FEDTE
FGOYB
G-2
HLZ
HVGLF
HZ~
LG9
LY1
LY7
M41
R2-
SBC
SET
WUQ
XPP
ZMT
ID FETCH-LOGICAL-c181t-6400429f781382dcbe9aa12eeee7c6337a19e6fa08367036f6c6d60ed7c976de3
IEDL.DBID AIKHN
ISSN 0957-4174
IngestDate Thu Sep 26 20:25:29 EDT 2024
Sat Sep 14 18:01:08 EDT 2024
IsPeerReviewed true
IsScholarly true
Keywords Hybrid online reviews
Interval TOPSIS
Online reviews-based decision-making
Interval minimum cost consensus
Language English
LinkModel DirectLink
MergedId FETCHMERGED-LOGICAL-c181t-6400429f781382dcbe9aa12eeee7c6337a19e6fa08367036f6c6d60ed7c976de3
ORCID 0000-0003-4652-8620
0000-0002-0843-4714
0000-0002-5229-0914
0000-0003-2898-6716
0000-0003-4245-8813
ParticipantIDs crossref_primary_10_1016_j_eswa_2024_125367
elsevier_sciencedirect_doi_10_1016_j_eswa_2024_125367
PublicationCentury 2000
PublicationDate 2025-01-01
2025-01-00
PublicationDateYYYYMMDD 2025-01-01
PublicationDate_xml – month: 01
  year: 2025
  text: 2025-01-01
  day: 01
PublicationDecade 2020
PublicationTitle Expert systems with applications
PublicationYear 2025
Publisher Elsevier Ltd
Publisher_xml – name: Elsevier Ltd
References Sharma, Tandon, Kapur, Aggarwal (b55) 2019; 10
Tang, Liao (b58) 2021; 100
Jahanshahloo, Lotfi, Davoodi (b29) 2009; 49
Wu, Liao (b65) 2021; 104
Liang, Kou, Dong, Chiclana, Herrera-Viedma (b40) 2022; 30
Liu, Teng (b44) 2019; 485
Yue (b68) 2011; 24
Li, Zhang (b38) 2021; 2021
Shamim, Zeng, Shariq, Khan (b54) 2019; 56
Alonso, Pérez, Cabrerizo, Herrera-Viedma (b1) 2013; 13
Cheng, Zhou, Cheng, Zhou, Xie (b10) 2018; 270
He, Wang (b26) 2023; 56
Zhang, Yuan, Gao, Jiang (b72) 2021; 172
Cheng, Yuan, Wu, Hao, Cheng (b9) 2022; 297
Du, Luo, Lin, Yu (b13) 2020; 63
Tang, Liao (b59) 2021; 167
Huang, Potter, Eyers, Li (b28) 2021; 105
Ben-Arieh, Easton (b3) 2007; 43
Zhou, Tu, Xiao (b74) 2022; 228
He, Pan, Wang (b24) 2021; 544
Liu, Bi, Fan (b42) 2017; 36
Ji, Cao, Li, Fujita, Liang, Wu (b31) 2023; 213
Shi, Wang, Palomares, Guo, Ding (b56) 2018; 158
He, Wang, Pan, Chin (b27) 2022; 584
García-Zamora, Dutta, Labella, Martínez (b18) 2023
Gong, Li, Zha (b23) 2023; 175
Wan, Yan, Dong (b63) 2022; 191
Zumelzu, Bedregal, Mansilla, Bustince, Díaz (b75) 2022; 30
Du, Yu, Chen (b14) 2022; 174
Jung, Suh (b36) 2019; 123
Zhang, Dong, Xu, Li (b69) 2011; 41
Labella, Liu, Rodríguez, Martinez (b37) 2020; 281
Septianto, Kemper, Choi (b53) 2020; 54
Xia, Vu, Law, Li (b66) 2020; 86
Chu, Lin (b11) 2009; 36
Saaty, Begicevic (b52) 2010; 10
Ji, Wu, Chiclana, Wang, Fujita, Herrera-Viedma (b32) 2023; 31
Joung, Kim (b34) 2022; 60
Song, Hu (b57) 2019; 80
Bustince, Fernández, Kolesárová, Mesiar (b6) 2013; 220
Zhang, Li, Wu (b71) 2020; 71
Wang, Wu, Chiclana, Ji, Fujita (b64) 2024; 104
Pires, Chang, Martinho (b49) 2011; 56
Jiang, Ren, Wang (b33) 2022; 61
Gong, Guo, Słowiński (b22) 2021; 104
García-Zamora, Labella, Rodríguez, Martínez (b21) 2023; 31
Zhang, Zhao, Cai, Xiao (b73) 2020; 143
Moore (b45) 1979
García-Zamora, Labella, Ding, Rodríguez, Martínez (b20) 2022; 9
Liao, Wu, Tang, Wan (b41) 2022; 107
Rodríguez, Labella, Dutta, Martínez (b51) 2021; 215
Ashtiani, Haghighirad, Makui, ali Montazer (b2) 2009; 9
Liu, Ren, Liu, Liu (b43) 2020; 89
Dymova, Sevastjanov, Tikhonenko (b15) 2013; 40
He, Pan, Wang, Zamora, Martínez (b25) 2024; 106
Joung, Kim (b35) 2023; 70
Zhang, Dong, Zhang, Pedrycz (b70) 2020; 287
Fan, Li, Liu (b16) 2020; 60
Chao, Kou, Peng, Viedma (b7) 2021; 288
Bi, Liu, Fan, Zhang (b4) 2019; 70
Tsai, Chen, Hu, Chen (b61) 2020; 80
Quesada, Palomares, Martinez (b50) 2015; 35
Darko, Liang (b12) 2022; 195
Palomares, Martinez, Herrera (b47) 2013; 22
Trindade, Bedregal, Neto, Acioly (b60) 2010
Jahanshahloo, Lotfi, Izadikhah (b30) 2006; 175
Nakahara, Sasaki, Gen (b46) 1992; 23
Pan, Wang (b48) 2021; 108
Fan, Xi, Liu (b17) 2018; 22
Tsaur (b62) 2011; 218
Boche (b5) 1966
García-Zamora, Dutta, Massanet, Riera, Martínez (b19) 2023; 306
Chen, Liu, Chin, Pedrycz, Tsui, Skibniewski (b8) 2021; 69
Yang, Zhang, Yan (b67) 2021; 101
Liang, Dai, Wang (b39) 2021; 98
He (10.1016/j.eswa.2024.125367_b26) 2023; 56
Boche (10.1016/j.eswa.2024.125367_b5) 1966
Wang (10.1016/j.eswa.2024.125367_b64) 2024; 104
Zhang (10.1016/j.eswa.2024.125367_b73) 2020; 143
Gong (10.1016/j.eswa.2024.125367_b23) 2023; 175
He (10.1016/j.eswa.2024.125367_b25) 2024; 106
Rodríguez (10.1016/j.eswa.2024.125367_b51) 2021; 215
Du (10.1016/j.eswa.2024.125367_b14) 2022; 174
Liang (10.1016/j.eswa.2024.125367_b39) 2021; 98
Moore (10.1016/j.eswa.2024.125367_b45) 1979
Wu (10.1016/j.eswa.2024.125367_b65) 2021; 104
Liao (10.1016/j.eswa.2024.125367_b41) 2022; 107
Liu (10.1016/j.eswa.2024.125367_b44) 2019; 485
Pan (10.1016/j.eswa.2024.125367_b48) 2021; 108
Tsaur (10.1016/j.eswa.2024.125367_b62) 2011; 218
Bustince (10.1016/j.eswa.2024.125367_b6) 2013; 220
Dymova (10.1016/j.eswa.2024.125367_b15) 2013; 40
Song (10.1016/j.eswa.2024.125367_b57) 2019; 80
García-Zamora (10.1016/j.eswa.2024.125367_b19) 2023; 306
He (10.1016/j.eswa.2024.125367_b27) 2022; 584
He (10.1016/j.eswa.2024.125367_b24) 2021; 544
Jiang (10.1016/j.eswa.2024.125367_b33) 2022; 61
Labella (10.1016/j.eswa.2024.125367_b37) 2020; 281
Chu (10.1016/j.eswa.2024.125367_b11) 2009; 36
Liu (10.1016/j.eswa.2024.125367_b42) 2017; 36
Zhang (10.1016/j.eswa.2024.125367_b71) 2020; 71
Zhang (10.1016/j.eswa.2024.125367_b72) 2021; 172
Alonso (10.1016/j.eswa.2024.125367_b1) 2013; 13
Ben-Arieh (10.1016/j.eswa.2024.125367_b3) 2007; 43
Fan (10.1016/j.eswa.2024.125367_b16) 2020; 60
Gong (10.1016/j.eswa.2024.125367_b22) 2021; 104
Sharma (10.1016/j.eswa.2024.125367_b55) 2019; 10
Tang (10.1016/j.eswa.2024.125367_b59) 2021; 167
Chao (10.1016/j.eswa.2024.125367_b7) 2021; 288
Huang (10.1016/j.eswa.2024.125367_b28) 2021; 105
Shi (10.1016/j.eswa.2024.125367_b56) 2018; 158
Jahanshahloo (10.1016/j.eswa.2024.125367_b30) 2006; 175
García-Zamora (10.1016/j.eswa.2024.125367_b20) 2022; 9
Jahanshahloo (10.1016/j.eswa.2024.125367_b29) 2009; 49
Tsai (10.1016/j.eswa.2024.125367_b61) 2020; 80
Cheng (10.1016/j.eswa.2024.125367_b9) 2022; 297
Pires (10.1016/j.eswa.2024.125367_b49) 2011; 56
Zhang (10.1016/j.eswa.2024.125367_b69) 2011; 41
Zhang (10.1016/j.eswa.2024.125367_b70) 2020; 287
Zhou (10.1016/j.eswa.2024.125367_b74) 2022; 228
Darko (10.1016/j.eswa.2024.125367_b12) 2022; 195
Zumelzu (10.1016/j.eswa.2024.125367_b75) 2022; 30
Bi (10.1016/j.eswa.2024.125367_b4) 2019; 70
Chen (10.1016/j.eswa.2024.125367_b8) 2021; 69
García-Zamora (10.1016/j.eswa.2024.125367_b18) 2023
Ji (10.1016/j.eswa.2024.125367_b31) 2023; 213
Joung (10.1016/j.eswa.2024.125367_b34) 2022; 60
Du (10.1016/j.eswa.2024.125367_b13) 2020; 63
Nakahara (10.1016/j.eswa.2024.125367_b46) 1992; 23
Palomares (10.1016/j.eswa.2024.125367_b47) 2013; 22
Wan (10.1016/j.eswa.2024.125367_b63) 2022; 191
Li (10.1016/j.eswa.2024.125367_b38) 2021; 2021
Cheng (10.1016/j.eswa.2024.125367_b10) 2018; 270
Fan (10.1016/j.eswa.2024.125367_b17) 2018; 22
Ji (10.1016/j.eswa.2024.125367_b32) 2023; 31
Saaty (10.1016/j.eswa.2024.125367_b52) 2010; 10
Tang (10.1016/j.eswa.2024.125367_b58) 2021; 100
Joung (10.1016/j.eswa.2024.125367_b35) 2023; 70
Liu (10.1016/j.eswa.2024.125367_b43) 2020; 89
Septianto (10.1016/j.eswa.2024.125367_b53) 2020; 54
Quesada (10.1016/j.eswa.2024.125367_b50) 2015; 35
García-Zamora (10.1016/j.eswa.2024.125367_b21) 2023; 31
Ashtiani (10.1016/j.eswa.2024.125367_b2) 2009; 9
Yang (10.1016/j.eswa.2024.125367_b67) 2021; 101
Shamim (10.1016/j.eswa.2024.125367_b54) 2019; 56
Jung (10.1016/j.eswa.2024.125367_b36) 2019; 123
Trindade (10.1016/j.eswa.2024.125367_b60) 2010
Liang (10.1016/j.eswa.2024.125367_b40) 2022; 30
Yue (10.1016/j.eswa.2024.125367_b68) 2011; 24
Xia (10.1016/j.eswa.2024.125367_b66) 2020; 86
References_xml – volume: 123
  year: 2019
  ident: b36
  article-title: Mining the voice of employees: A text mining approach to identifying and analyzing job satisfaction factors from online employee reviews
  publication-title: Decision Support Systems
  contributor:
    fullname: Suh
– volume: 107
  year: 2022
  ident: b41
  article-title: An interactive consensus reaching model with updated weights of clusters in large-scale group decision making
  publication-title: Engineering Applications of Artificial Intelligence
  contributor:
    fullname: Wan
– volume: 61
  start-page: 5059
  year: 2022
  end-page: 5064
  ident: b33
  article-title: Interval number multi-attribute decision-making method based on TOPSIS
  publication-title: Alexandria Engineering Journal
  contributor:
    fullname: Wang
– volume: 10
  start-page: 963
  year: 2010
  end-page: 974
  ident: b52
  article-title: The scope of human values and human activities in decision making
  publication-title: Applied Soft Computing
  contributor:
    fullname: Begicevic
– volume: 220
  start-page: 69
  year: 2013
  end-page: 77
  ident: b6
  article-title: Generation of linear orders for intervals by means of aggregation functions
  publication-title: Fuzzy Sets and Systems
  contributor:
    fullname: Mesiar
– volume: 63
  start-page: 13
  year: 2020
  end-page: 29
  ident: b13
  article-title: A trust-similarity analysis-based clustering method for large-scale group decision-making under a social network
  publication-title: Information Fusion
  contributor:
    fullname: Yu
– volume: 56
  start-page: 7
  year: 2011
  end-page: 21
  ident: b49
  article-title: An AHP-based fuzzy interval TOPSIS assessment for sustainable expansion of the solid waste management system in Setúbal Peninsula, Portugal
  publication-title: Resources, Conservation and Recycling
  contributor:
    fullname: Martinho
– volume: 104
  year: 2021
  ident: b22
  article-title: Transaction and interaction behavior-based consensus model and its application to optimal carbon emission reduction
  publication-title: Omega
  contributor:
    fullname: Słowiński
– volume: 36
  start-page: 149
  year: 2017
  end-page: 161
  ident: b42
  article-title: Ranking products through online reviews: A method based on sentiment analysis technique and intuitionistic fuzzy set theory
  publication-title: Information Fusion
  contributor:
    fullname: Fan
– volume: 297
  start-page: 221
  year: 2022
  end-page: 238
  ident: b9
  article-title: Maximum satisfaction consensus with budget constraints considering individual tolerance and compromise limit behaviors
  publication-title: European Journal of Operational Research
  contributor:
    fullname: Cheng
– volume: 30
  start-page: 4788
  year: 2022
  end-page: 4799
  ident: b75
  article-title: Admissible orders on fuzzy numbers
  publication-title: IEEE Transactions on Fuzzy Systems
  contributor:
    fullname: Díaz
– volume: 195
  year: 2022
  ident: b12
  article-title: Modeling customer satisfaction through online reviews: A FlowSort group decision model under probabilistic linguistic settings
  publication-title: Expert Systems with Applications
  contributor:
    fullname: Liang
– year: 2023
  ident: b18
  article-title: A fuzzy-set based formulation for minimum cost consensus models
  publication-title: Computers & Industrial Engineering
  contributor:
    fullname: Martínez
– volume: 106
  year: 2024
  ident: b25
  article-title: A novel Multi-Criteria Decision Making framework based on Evidential Reasoning dealing with missing information from online reviews
  publication-title: Information Fusion
  contributor:
    fullname: Martínez
– volume: 101
  year: 2021
  ident: b67
  article-title: Impacts of online consumer reviews on a dual-channel supply chain
  publication-title: Omega
  contributor:
    fullname: Yan
– year: 1979
  ident: b45
  article-title: Methods and applications of interval analysis
  contributor:
    fullname: Moore
– volume: 70
  start-page: 460
  year: 2019
  end-page: 478
  ident: b4
  article-title: Wisdom of crowds: Conducting importance-performance analysis (IPA) through online reviews
  publication-title: Tourism Management
  contributor:
    fullname: Zhang
– volume: 69
  start-page: 22
  year: 2021
  end-page: 39
  ident: b8
  article-title: Online-review analysis based large-scale group decision-making for determining passenger demands and evaluating passenger satisfaction: Case study of high-speed rail system in China
  publication-title: Information Fusion
  contributor:
    fullname: Skibniewski
– volume: 80
  year: 2020
  ident: b61
  article-title: Improving text summarization of online hotel reviews with review helpfulness and sentiment
  publication-title: Tourism Management
  contributor:
    fullname: Chen
– volume: 24
  start-page: 146
  year: 2011
  end-page: 153
  ident: b68
  article-title: An extended TOPSIS for determining weights of decision makers with interval numbers
  publication-title: Knowledge-Based Systems
  contributor:
    fullname: Yue
– volume: 172
  year: 2021
  ident: b72
  article-title: Public transportation development decision-making under public participation: A large-scale group decision-making method based on fuzzy preference relations
  publication-title: Technological Forecasting and Social Change
  contributor:
    fullname: Jiang
– volume: 228
  year: 2022
  ident: b74
  article-title: Large-scale group decision-making to facilitate inter-rater reliability of human-factors analysis for the railway system
  publication-title: Reliability Engineering & System Safety
  contributor:
    fullname: Xiao
– volume: 191
  year: 2022
  ident: b63
  article-title: Personalized individual semantics based consensus reaching process for large-scale group decision making with probabilistic linguistic preference relations and application to COVID-19 surveillance
  publication-title: Expert Systems with Applications
  contributor:
    fullname: Dong
– volume: 60
  start-page: 87
  year: 2020
  end-page: 97
  ident: b16
  article-title: Processes and methods of information fusion for ranking products based on online reviews: An overview
  publication-title: Information Fusion
  contributor:
    fullname: Liu
– volume: 2021
  start-page: 1
  year: 2021
  end-page: 17
  ident: b38
  article-title: Integrating kano model, AHP, and QFD methods for new product development based on text mining, intuitionistic fuzzy sets, and customers satisfaction
  publication-title: Mathematical Problems in Engineering
  contributor:
    fullname: Zhang
– volume: 306
  start-page: 764
  year: 2023
  end-page: 776
  ident: b19
  article-title: Relationship between the distance consensus and the consensus degree in comprehensive minimum cost consensus models: A polytope-based analysis
  publication-title: European Journal of Operational Research
  contributor:
    fullname: Martínez
– volume: 175
  year: 2023
  ident: b23
  article-title: A maximum fairness consensus model with limited cost in group decision making
  publication-title: Computers & Industrial Engineering
  contributor:
    fullname: Zha
– volume: 22
  start-page: 516
  year: 2013
  end-page: 530
  ident: b47
  article-title: A consensus model to detect and manage noncooperative behaviors in large-scale group decision making
  publication-title: IEEE Transactions on Fuzzy Systems
  contributor:
    fullname: Herrera
– volume: 13
  start-page: 149
  year: 2013
  end-page: 157
  ident: b1
  article-title: A linguistic consensus model for web 2.0 communities
  publication-title: Applied Soft Computing
  contributor:
    fullname: Herrera-Viedma
– volume: 56
  year: 2019
  ident: b54
  article-title: Role of big data management in enhancing big data decision-making capability and quality among Chinese firms: A dynamic capabilities view
  publication-title: Information and Management
  contributor:
    fullname: Khan
– volume: 89
  year: 2020
  ident: b43
  article-title: A clustering and dimensionality reduction based evolutionary algorithm for large-scale multi-objective problems
  publication-title: Applied Soft Computing
  contributor:
    fullname: Liu
– volume: 41
  start-page: 1253
  year: 2011
  end-page: 1261
  ident: b69
  article-title: Minimum-cost consensus models under aggregation operators
  publication-title: IEEE Transactions on Systems, Man and Cybernetics-Part A: Systems and Humans
  contributor:
    fullname: Li
– volume: 49
  start-page: 1137
  year: 2009
  end-page: 1142
  ident: b29
  article-title: Extension of TOPSIS for decision-making problems with interval data: Interval efficiency
  publication-title: Mathematical and Computer Modelling
  contributor:
    fullname: Davoodi
– volume: 287
  start-page: 546
  year: 2020
  end-page: 559
  ident: b70
  article-title: Consensus mechanism with maximum-return modifications and minimum-cost feedback: A perspective of game theory
  publication-title: European Journal of Operational Research
  contributor:
    fullname: Pedrycz
– volume: 98
  year: 2021
  ident: b39
  article-title: Assessing customer satisfaction of O2O takeaway based on online reviews by integrating fuzzy comprehensive evaluation with AHP and probabilistic linguistic term sets
  publication-title: Applied Soft Computing
  contributor:
    fullname: Wang
– volume: 158
  start-page: 196
  year: 2018
  end-page: 208
  ident: b56
  article-title: A novel consensus model for multi-attribute large-scale group decision making based on comprehensive behavior classification and adaptive weight updating
  publication-title: Knowledge-Based Systems
  contributor:
    fullname: Ding
– volume: 10
  start-page: 973
  year: 2019
  end-page: 983
  ident: b55
  article-title: Ranking hotels using aspect ratings based sentiment classification and interval-valued neutrosophic TOPSIS
  publication-title: International Journal of Systems Assurance Engineering and Management
  contributor:
    fullname: Aggarwal
– volume: 288
  start-page: 271
  year: 2021
  end-page: 293
  ident: b7
  article-title: Large-scale group decision-making with non-cooperative behaviors and heterogeneous preferences: an application in financial inclusion
  publication-title: European Journal of Operational Research
  contributor:
    fullname: Viedma
– volume: 100
  year: 2021
  ident: b58
  article-title: From conventional group decision making to large-scale group decision making: What are the challenges and how to meet them in big data era? A state-of-the-art survey
  publication-title: Omega
  contributor:
    fullname: Liao
– volume: 31
  start-page: 1676
  year: 2023
  end-page: 1688
  ident: b21
  article-title: A linguistic metric for consensus reaching processes based on ELICIT comprehensive minimum cost consensus models
  publication-title: IEEE Transactions on Fuzzy Systems
  contributor:
    fullname: Martínez
– volume: 30
  start-page: 4991
  year: 2022
  end-page: 5004
  ident: b40
  article-title: Consensus reaching with minimum cost of informed individuals and time constraints in large-scale group decision-making
  publication-title: IEEE Transactions on Fuzzy Systems
  contributor:
    fullname: Herrera-Viedma
– year: 2010
  ident: b60
  article-title: An interval metric
  publication-title: New advanced technology
  contributor:
    fullname: Acioly
– volume: 167
  year: 2021
  ident: b59
  article-title: Multi-attribute large-scale group decision making with data mining and subgroup leaders: An application to the development of the circular economy
  publication-title: Technological Forecasting and Social Change
  contributor:
    fullname: Liao
– volume: 56
  start-page: 2171
  year: 2023
  end-page: 2192
  ident: b26
  article-title: Evaluating new energy vehicles by picture fuzzy sets based on sentiment analysis from online reviews
  publication-title: Artificial Intelligence Review
  contributor:
    fullname: Wang
– volume: 218
  start-page: 4295
  year: 2011
  end-page: 4304
  ident: b62
  article-title: Decision risk analysis for an interval TOPSIS method
  publication-title: Applied Mathematics and Computation
  contributor:
    fullname: Tsaur
– volume: 213
  year: 2023
  ident: b31
  article-title: An online reviews-driven large-scale group decision making approach for evaluating user satisfaction of sharing accommodation
  publication-title: Expert Systems with Applications
  contributor:
    fullname: Wu
– volume: 31
  start-page: 3025
  year: 2023
  end-page: 3039
  ident: b32
  article-title: The overlapping community driven feedback mechanism to support consensus in social network group decision making
  publication-title: IEEE Transactions on Fuzzy Systems
  contributor:
    fullname: Herrera-Viedma
– volume: 105
  year: 2021
  ident: b28
  article-title: The influence of online review adoption on the profitability of capacitated supply chains
  publication-title: Omega
  contributor:
    fullname: Li
– volume: 175
  start-page: 1375
  year: 2006
  end-page: 1384
  ident: b30
  article-title: An algorithmic method to extend TOPSIS for decision-making problems with interval data
  publication-title: Applied Mathematics and Computation
  contributor:
    fullname: Izadikhah
– volume: 143
  year: 2020
  ident: b73
  article-title: Multi-stage multi-attribute decision making method based on online reviews for hotel selection considering the aspirations with different development speeds
  publication-title: Computers & Industrial Engineering
  contributor:
    fullname: Xiao
– volume: 60
  start-page: 7053
  year: 2022
  end-page: 7073
  ident: b34
  article-title: Explainable neural network-based approach to Kano categorisation of product features from online reviews
  publication-title: International Journal of Production Research
  contributor:
    fullname: Kim
– volume: 9
  start-page: 949
  year: 2022
  end-page: 966
  ident: b20
  article-title: Large-scale group decision making: a systematic review and a critical analysis
  publication-title: IEEE/CAA Journal of Automatica Sinica
  contributor:
    fullname: Martínez
– volume: 70
  year: 2023
  ident: b35
  article-title: Interpretable machine learning-based approach for customer segmentation for new product development from online product reviews
  publication-title: International Journal of Information Management
  contributor:
    fullname: Kim
– volume: 35
  start-page: 873
  year: 2015
  end-page: 887
  ident: b50
  article-title: Managing experts behavior in large-scale consensus reaching processes with uninorm aggregation operators
  publication-title: Applied Soft Computing
  contributor:
    fullname: Martinez
– volume: 584
  start-page: 701
  year: 2022
  end-page: 718
  ident: b27
  article-title: Decision analysis framework based on incomplete online textual reviews
  publication-title: Information Sciences
  contributor:
    fullname: Chin
– year: 1966
  ident: b5
  article-title: Complex interval arithmetic with some applications
  contributor:
    fullname: Boche
– volume: 108
  year: 2021
  ident: b48
  article-title: Evaluation of renewable energy sources in China using an interval type-2 fuzzy large-scale group risk evaluation method
  publication-title: Applied Soft Computing
  contributor:
    fullname: Wang
– volume: 86
  year: 2020
  ident: b66
  article-title: Evaluation of hotel brand competitiveness based on hotel features ratings
  publication-title: International Journal of Hospitality Management
  contributor:
    fullname: Li
– volume: 485
  start-page: 441
  year: 2019
  end-page: 455
  ident: b44
  article-title: Probabilistic linguistic TODIM method for selecting products through online product reviews
  publication-title: Information Sciences
  contributor:
    fullname: Teng
– volume: 36
  start-page: 10870
  year: 2009
  end-page: 10876
  ident: b11
  article-title: An interval arithmetic based fuzzy TOPSIS model
  publication-title: Expert Systems with Applications
  contributor:
    fullname: Lin
– volume: 71
  start-page: 322
  year: 2020
  end-page: 334
  ident: b71
  article-title: An extended TODIM method to rank products with online reviews under intuitionistic fuzzy environment
  publication-title: Journal of the Operational Research Society
  contributor:
    fullname: Wu
– volume: 104
  year: 2021
  ident: b65
  article-title: Modeling personalized cognition of customers in online shopping
  publication-title: Omega
  contributor:
    fullname: Liao
– volume: 54
  year: 2020
  ident: b53
  article-title: The power of beauty? The interactive effects of awe and online reviews on purchase intentions
  publication-title: Journal of Retailing and Consumer Services
  contributor:
    fullname: Choi
– volume: 270
  start-page: 1122
  year: 2018
  end-page: 1137
  ident: b10
  article-title: Modeling the minimum cost consensus problem in an asymmetric costs context
  publication-title: European Journal of Operational Research
  contributor:
    fullname: Xie
– volume: 544
  start-page: 135
  year: 2021
  end-page: 154
  ident: b24
  article-title: A shadowed set-based TODIM method and its application to large-scale group decision making
  publication-title: Information Sciences
  contributor:
    fullname: Wang
– volume: 104
  year: 2024
  ident: b64
  article-title: Global feedback mechanism by explicit and implicit power for group consensus in social network
  publication-title: Information Fusion
  contributor:
    fullname: Fujita
– volume: 23
  start-page: 301
  year: 1992
  end-page: 304
  ident: b46
  article-title: On the linear programming problems with interval coefficients
  publication-title: Computers & Industrial Engineering
  contributor:
    fullname: Gen
– volume: 215
  year: 2021
  ident: b51
  article-title: Comprehensive minimum cost models for large scale group decision making with consistent fuzzy preference relations
  publication-title: Knowledge-Based Systems
  contributor:
    fullname: Martínez
– volume: 9
  start-page: 457
  year: 2009
  end-page: 461
  ident: b2
  article-title: Extension of fuzzy TOPSIS method based on interval-valued fuzzy sets
  publication-title: Applied Soft Computing
  contributor:
    fullname: ali Montazer
– volume: 174
  year: 2022
  ident: b14
  article-title: Enhanced minimum-cost conflict risk mitigation-based FMEA for risk assessment in a probabilistic linguistic context
  publication-title: Computers & Industrial Engineering
  contributor:
    fullname: Chen
– volume: 281
  start-page: 316
  year: 2020
  end-page: 331
  ident: b37
  article-title: A cost consensus metric for consensus reaching processes based on a comprehensive minimum cost model
  publication-title: European Journal of Operational Research
  contributor:
    fullname: Martinez
– volume: 43
  start-page: 713
  year: 2007
  end-page: 721
  ident: b3
  article-title: Multi-criteria group consensus under linear cost opinion elasticity
  publication-title: Decision Support Systems
  contributor:
    fullname: Easton
– volume: 22
  start-page: 5247
  year: 2018
  end-page: 5261
  ident: b17
  article-title: Supporting consumer’s purchase decision: a method for ranking products based on online multi-attribute product ratings
  publication-title: Soft Computing
  contributor:
    fullname: Liu
– volume: 40
  start-page: 4841
  year: 2013
  end-page: 4847
  ident: b15
  article-title: A direct interval extension of TOPSIS method
  publication-title: Expert Systems with Applications
  contributor:
    fullname: Tikhonenko
– volume: 80
  start-page: 712
  year: 2019
  end-page: 722
  ident: b57
  article-title: Large-scale group decision making with multiple stakeholders based on probabilistic linguistic preference relation
  publication-title: Applied Soft Computing
  contributor:
    fullname: Hu
– volume: 175
  year: 2023
  ident: 10.1016/j.eswa.2024.125367_b23
  article-title: A maximum fairness consensus model with limited cost in group decision making
  publication-title: Computers & Industrial Engineering
  doi: 10.1016/j.cie.2022.108891
  contributor:
    fullname: Gong
– volume: 108
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b48
  article-title: Evaluation of renewable energy sources in China using an interval type-2 fuzzy large-scale group risk evaluation method
  publication-title: Applied Soft Computing
  doi: 10.1016/j.asoc.2021.107458
  contributor:
    fullname: Pan
– volume: 288
  start-page: 271
  issue: 1
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b7
  article-title: Large-scale group decision-making with non-cooperative behaviors and heterogeneous preferences: an application in financial inclusion
  publication-title: European Journal of Operational Research
  doi: 10.1016/j.ejor.2020.05.047
  contributor:
    fullname: Chao
– year: 1966
  ident: 10.1016/j.eswa.2024.125367_b5
  contributor:
    fullname: Boche
– volume: 195
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b12
  article-title: Modeling customer satisfaction through online reviews: A FlowSort group decision model under probabilistic linguistic settings
  publication-title: Expert Systems with Applications
  doi: 10.1016/j.eswa.2022.116649
  contributor:
    fullname: Darko
– volume: 80
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b61
  article-title: Improving text summarization of online hotel reviews with review helpfulness and sentiment
  publication-title: Tourism Management
  doi: 10.1016/j.tourman.2020.104122
  contributor:
    fullname: Tsai
– volume: 36
  start-page: 149
  year: 2017
  ident: 10.1016/j.eswa.2024.125367_b42
  article-title: Ranking products through online reviews: A method based on sentiment analysis technique and intuitionistic fuzzy set theory
  publication-title: Information Fusion
  doi: 10.1016/j.inffus.2016.11.012
  contributor:
    fullname: Liu
– volume: 104
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b65
  article-title: Modeling personalized cognition of customers in online shopping
  publication-title: Omega
  doi: 10.1016/j.omega.2021.102471
  contributor:
    fullname: Wu
– volume: 63
  start-page: 13
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b13
  article-title: A trust-similarity analysis-based clustering method for large-scale group decision-making under a social network
  publication-title: Information Fusion
  doi: 10.1016/j.inffus.2020.05.004
  contributor:
    fullname: Du
– volume: 23
  start-page: 301
  issue: 1–4
  year: 1992
  ident: 10.1016/j.eswa.2024.125367_b46
  article-title: On the linear programming problems with interval coefficients
  publication-title: Computers & Industrial Engineering
  doi: 10.1016/0360-8352(92)90121-Y
  contributor:
    fullname: Nakahara
– volume: 86
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b66
  article-title: Evaluation of hotel brand competitiveness based on hotel features ratings
  publication-title: International Journal of Hospitality Management
  doi: 10.1016/j.ijhm.2019.102366
  contributor:
    fullname: Xia
– volume: 270
  start-page: 1122
  issue: 3
  year: 2018
  ident: 10.1016/j.eswa.2024.125367_b10
  article-title: Modeling the minimum cost consensus problem in an asymmetric costs context
  publication-title: European Journal of Operational Research
  doi: 10.1016/j.ejor.2018.04.041
  contributor:
    fullname: Cheng
– volume: 123
  year: 2019
  ident: 10.1016/j.eswa.2024.125367_b36
  article-title: Mining the voice of employees: A text mining approach to identifying and analyzing job satisfaction factors from online employee reviews
  publication-title: Decision Support Systems
  doi: 10.1016/j.dss.2019.113074
  contributor:
    fullname: Jung
– volume: 60
  start-page: 87
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b16
  article-title: Processes and methods of information fusion for ranking products based on online reviews: An overview
  publication-title: Information Fusion
  doi: 10.1016/j.inffus.2020.02.007
  contributor:
    fullname: Fan
– volume: 175
  start-page: 1375
  issue: 2
  year: 2006
  ident: 10.1016/j.eswa.2024.125367_b30
  article-title: An algorithmic method to extend TOPSIS for decision-making problems with interval data
  publication-title: Applied Mathematics and Computation
  doi: 10.1016/j.amc.2005.08.048
  contributor:
    fullname: Jahanshahloo
– volume: 9
  start-page: 949
  issue: 6
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b20
  article-title: Large-scale group decision making: a systematic review and a critical analysis
  publication-title: IEEE/CAA Journal of Automatica Sinica
  doi: 10.1109/JAS.2022.105617
  contributor:
    fullname: García-Zamora
– volume: 89
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b43
  article-title: A clustering and dimensionality reduction based evolutionary algorithm for large-scale multi-objective problems
  publication-title: Applied Soft Computing
  doi: 10.1016/j.asoc.2020.106120
  contributor:
    fullname: Liu
– volume: 174
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b14
  article-title: Enhanced minimum-cost conflict risk mitigation-based FMEA for risk assessment in a probabilistic linguistic context
  publication-title: Computers & Industrial Engineering
  doi: 10.1016/j.cie.2022.108789
  contributor:
    fullname: Du
– volume: 31
  start-page: 3025
  issue: 9
  year: 2023
  ident: 10.1016/j.eswa.2024.125367_b32
  article-title: The overlapping community driven feedback mechanism to support consensus in social network group decision making
  publication-title: IEEE Transactions on Fuzzy Systems
  doi: 10.1109/TFUZZ.2023.3241062
  contributor:
    fullname: Ji
– volume: 36
  start-page: 10870
  issue: 8
  year: 2009
  ident: 10.1016/j.eswa.2024.125367_b11
  article-title: An interval arithmetic based fuzzy TOPSIS model
  publication-title: Expert Systems with Applications
  doi: 10.1016/j.eswa.2009.01.083
  contributor:
    fullname: Chu
– volume: 70
  start-page: 460
  year: 2019
  ident: 10.1016/j.eswa.2024.125367_b4
  article-title: Wisdom of crowds: Conducting importance-performance analysis (IPA) through online reviews
  publication-title: Tourism Management
  doi: 10.1016/j.tourman.2018.09.010
  contributor:
    fullname: Bi
– volume: 10
  start-page: 963
  issue: 4
  year: 2010
  ident: 10.1016/j.eswa.2024.125367_b52
  article-title: The scope of human values and human activities in decision making
  publication-title: Applied Soft Computing
  doi: 10.1016/j.asoc.2010.04.002
  contributor:
    fullname: Saaty
– volume: 143
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b73
  article-title: Multi-stage multi-attribute decision making method based on online reviews for hotel selection considering the aspirations with different development speeds
  publication-title: Computers & Industrial Engineering
  doi: 10.1016/j.cie.2020.106421
  contributor:
    fullname: Zhang
– volume: 22
  start-page: 516
  issue: 3
  year: 2013
  ident: 10.1016/j.eswa.2024.125367_b47
  article-title: A consensus model to detect and manage noncooperative behaviors in large-scale group decision making
  publication-title: IEEE Transactions on Fuzzy Systems
  doi: 10.1109/TFUZZ.2013.2262769
  contributor:
    fullname: Palomares
– volume: 61
  start-page: 5059
  issue: 7
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b33
  article-title: Interval number multi-attribute decision-making method based on TOPSIS
  publication-title: Alexandria Engineering Journal
  doi: 10.1016/j.aej.2021.09.031
  contributor:
    fullname: Jiang
– year: 2010
  ident: 10.1016/j.eswa.2024.125367_b60
  article-title: An interval metric
  contributor:
    fullname: Trindade
– volume: 544
  start-page: 135
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b24
  article-title: A shadowed set-based TODIM method and its application to large-scale group decision making
  publication-title: Information Sciences
  doi: 10.1016/j.ins.2020.07.028
  contributor:
    fullname: He
– volume: 22
  start-page: 5247
  year: 2018
  ident: 10.1016/j.eswa.2024.125367_b17
  article-title: Supporting consumer’s purchase decision: a method for ranking products based on online multi-attribute product ratings
  publication-title: Soft Computing
  doi: 10.1007/s00500-017-2961-4
  contributor:
    fullname: Fan
– volume: 281
  start-page: 316
  issue: 2
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b37
  article-title: A cost consensus metric for consensus reaching processes based on a comprehensive minimum cost model
  publication-title: European Journal of Operational Research
  doi: 10.1016/j.ejor.2019.08.030
  contributor:
    fullname: Labella
– volume: 43
  start-page: 713
  issue: 3
  year: 2007
  ident: 10.1016/j.eswa.2024.125367_b3
  article-title: Multi-criteria group consensus under linear cost opinion elasticity
  publication-title: Decision Support Systems
  doi: 10.1016/j.dss.2006.11.009
  contributor:
    fullname: Ben-Arieh
– volume: 56
  start-page: 2171
  issue: 3
  year: 2023
  ident: 10.1016/j.eswa.2024.125367_b26
  article-title: Evaluating new energy vehicles by picture fuzzy sets based on sentiment analysis from online reviews
  publication-title: Artificial Intelligence Review
  doi: 10.1007/s10462-022-10217-1
  contributor:
    fullname: He
– volume: 41
  start-page: 1253
  issue: 6
  year: 2011
  ident: 10.1016/j.eswa.2024.125367_b69
  article-title: Minimum-cost consensus models under aggregation operators
  publication-title: IEEE Transactions on Systems, Man and Cybernetics-Part A: Systems and Humans
  doi: 10.1109/TSMCA.2011.2113336
  contributor:
    fullname: Zhang
– volume: 100
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b58
  article-title: From conventional group decision making to large-scale group decision making: What are the challenges and how to meet them in big data era? A state-of-the-art survey
  publication-title: Omega
  doi: 10.1016/j.omega.2019.102141
  contributor:
    fullname: Tang
– volume: 40
  start-page: 4841
  issue: 12
  year: 2013
  ident: 10.1016/j.eswa.2024.125367_b15
  article-title: A direct interval extension of TOPSIS method
  publication-title: Expert Systems with Applications
  doi: 10.1016/j.eswa.2013.02.022
  contributor:
    fullname: Dymova
– volume: 35
  start-page: 873
  year: 2015
  ident: 10.1016/j.eswa.2024.125367_b50
  article-title: Managing experts behavior in large-scale consensus reaching processes with uninorm aggregation operators
  publication-title: Applied Soft Computing
  doi: 10.1016/j.asoc.2015.02.040
  contributor:
    fullname: Quesada
– volume: 10
  start-page: 973
  year: 2019
  ident: 10.1016/j.eswa.2024.125367_b55
  article-title: Ranking hotels using aspect ratings based sentiment classification and interval-valued neutrosophic TOPSIS
  publication-title: International Journal of Systems Assurance Engineering and Management
  doi: 10.1007/s13198-019-00827-4
  contributor:
    fullname: Sharma
– volume: 71
  start-page: 322
  issue: 2
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b71
  article-title: An extended TODIM method to rank products with online reviews under intuitionistic fuzzy environment
  publication-title: Journal of the Operational Research Society
  doi: 10.1080/01605682.2018.1545519
  contributor:
    fullname: Zhang
– volume: 56
  issue: 6
  year: 2019
  ident: 10.1016/j.eswa.2024.125367_b54
  article-title: Role of big data management in enhancing big data decision-making capability and quality among Chinese firms: A dynamic capabilities view
  publication-title: Information and Management
  doi: 10.1016/j.im.2018.12.003
  contributor:
    fullname: Shamim
– volume: 215
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b51
  article-title: Comprehensive minimum cost models for large scale group decision making with consistent fuzzy preference relations
  publication-title: Knowledge-Based Systems
  doi: 10.1016/j.knosys.2021.106780
  contributor:
    fullname: Rodríguez
– volume: 30
  start-page: 4788
  issue: 11
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b75
  article-title: Admissible orders on fuzzy numbers
  publication-title: IEEE Transactions on Fuzzy Systems
  doi: 10.1109/TFUZZ.2022.3160326
  contributor:
    fullname: Zumelzu
– volume: 218
  start-page: 4295
  issue: 8
  year: 2011
  ident: 10.1016/j.eswa.2024.125367_b62
  article-title: Decision risk analysis for an interval TOPSIS method
  publication-title: Applied Mathematics and Computation
  doi: 10.1016/j.amc.2011.10.001
  contributor:
    fullname: Tsaur
– volume: 287
  start-page: 546
  issue: 2
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b70
  article-title: Consensus mechanism with maximum-return modifications and minimum-cost feedback: A perspective of game theory
  publication-title: European Journal of Operational Research
  doi: 10.1016/j.ejor.2020.04.014
  contributor:
    fullname: Zhang
– volume: 228
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b74
  article-title: Large-scale group decision-making to facilitate inter-rater reliability of human-factors analysis for the railway system
  publication-title: Reliability Engineering & System Safety
  doi: 10.1016/j.ress.2022.108806
  contributor:
    fullname: Zhou
– volume: 106
  year: 2024
  ident: 10.1016/j.eswa.2024.125367_b25
  article-title: A novel Multi-Criteria Decision Making framework based on Evidential Reasoning dealing with missing information from online reviews
  publication-title: Information Fusion
  doi: 10.1016/j.inffus.2024.102264
  contributor:
    fullname: He
– volume: 69
  start-page: 22
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b8
  article-title: Online-review analysis based large-scale group decision-making for determining passenger demands and evaluating passenger satisfaction: Case study of high-speed rail system in China
  publication-title: Information Fusion
  doi: 10.1016/j.inffus.2020.11.010
  contributor:
    fullname: Chen
– volume: 584
  start-page: 701
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b27
  article-title: Decision analysis framework based on incomplete online textual reviews
  publication-title: Information Sciences
  doi: 10.1016/j.ins.2021.11.012
  contributor:
    fullname: He
– volume: 70
  year: 2023
  ident: 10.1016/j.eswa.2024.125367_b35
  article-title: Interpretable machine learning-based approach for customer segmentation for new product development from online product reviews
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2023.102641
  contributor:
    fullname: Joung
– volume: 191
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b63
  article-title: Personalized individual semantics based consensus reaching process for large-scale group decision making with probabilistic linguistic preference relations and application to COVID-19 surveillance
  publication-title: Expert Systems with Applications
  doi: 10.1016/j.eswa.2021.116328
  contributor:
    fullname: Wan
– volume: 485
  start-page: 441
  year: 2019
  ident: 10.1016/j.eswa.2024.125367_b44
  article-title: Probabilistic linguistic TODIM method for selecting products through online product reviews
  publication-title: Information Sciences
  doi: 10.1016/j.ins.2019.02.022
  contributor:
    fullname: Liu
– volume: 220
  start-page: 69
  year: 2013
  ident: 10.1016/j.eswa.2024.125367_b6
  article-title: Generation of linear orders for intervals by means of aggregation functions
  publication-title: Fuzzy Sets and Systems
  doi: 10.1016/j.fss.2012.07.015
  contributor:
    fullname: Bustince
– volume: 101
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b67
  article-title: Impacts of online consumer reviews on a dual-channel supply chain
  publication-title: Omega
  doi: 10.1016/j.omega.2020.102266
  contributor:
    fullname: Yang
– volume: 30
  start-page: 4991
  issue: 11
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b40
  article-title: Consensus reaching with minimum cost of informed individuals and time constraints in large-scale group decision-making
  publication-title: IEEE Transactions on Fuzzy Systems
  doi: 10.1109/TFUZZ.2022.3165373
  contributor:
    fullname: Liang
– volume: 105
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b28
  article-title: The influence of online review adoption on the profitability of capacitated supply chains
  publication-title: Omega
  doi: 10.1016/j.omega.2021.102501
  contributor:
    fullname: Huang
– volume: 213
  year: 2023
  ident: 10.1016/j.eswa.2024.125367_b31
  article-title: An online reviews-driven large-scale group decision making approach for evaluating user satisfaction of sharing accommodation
  publication-title: Expert Systems with Applications
  doi: 10.1016/j.eswa.2022.118875
  contributor:
    fullname: Ji
– volume: 104
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b22
  article-title: Transaction and interaction behavior-based consensus model and its application to optimal carbon emission reduction
  publication-title: Omega
  doi: 10.1016/j.omega.2021.102491
  contributor:
    fullname: Gong
– year: 1979
  ident: 10.1016/j.eswa.2024.125367_b45
  contributor:
    fullname: Moore
– volume: 306
  start-page: 764
  issue: 2
  year: 2023
  ident: 10.1016/j.eswa.2024.125367_b19
  article-title: Relationship between the distance consensus and the consensus degree in comprehensive minimum cost consensus models: A polytope-based analysis
  publication-title: European Journal of Operational Research
  doi: 10.1016/j.ejor.2022.08.015
  contributor:
    fullname: García-Zamora
– volume: 107
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b41
  article-title: An interactive consensus reaching model with updated weights of clusters in large-scale group decision making
  publication-title: Engineering Applications of Artificial Intelligence
  doi: 10.1016/j.engappai.2021.104532
  contributor:
    fullname: Liao
– volume: 158
  start-page: 196
  year: 2018
  ident: 10.1016/j.eswa.2024.125367_b56
  article-title: A novel consensus model for multi-attribute large-scale group decision making based on comprehensive behavior classification and adaptive weight updating
  publication-title: Knowledge-Based Systems
  doi: 10.1016/j.knosys.2018.06.002
  contributor:
    fullname: Shi
– year: 2023
  ident: 10.1016/j.eswa.2024.125367_b18
  article-title: A fuzzy-set based formulation for minimum cost consensus models
  publication-title: Computers & Industrial Engineering
  doi: 10.1016/j.cie.2023.109295
  contributor:
    fullname: García-Zamora
– volume: 104
  year: 2024
  ident: 10.1016/j.eswa.2024.125367_b64
  article-title: Global feedback mechanism by explicit and implicit power for group consensus in social network
  publication-title: Information Fusion
  doi: 10.1016/j.inffus.2023.102205
  contributor:
    fullname: Wang
– volume: 60
  start-page: 7053
  issue: 23
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b34
  article-title: Explainable neural network-based approach to Kano categorisation of product features from online reviews
  publication-title: International Journal of Production Research
  doi: 10.1080/00207543.2021.2000656
  contributor:
    fullname: Joung
– volume: 31
  start-page: 1676
  issue: 5
  year: 2023
  ident: 10.1016/j.eswa.2024.125367_b21
  article-title: A linguistic metric for consensus reaching processes based on ELICIT comprehensive minimum cost consensus models
  publication-title: IEEE Transactions on Fuzzy Systems
  doi: 10.1109/TFUZZ.2022.3213943
  contributor:
    fullname: García-Zamora
– volume: 2021
  start-page: 1
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b38
  article-title: Integrating kano model, AHP, and QFD methods for new product development based on text mining, intuitionistic fuzzy sets, and customers satisfaction
  publication-title: Mathematical Problems in Engineering
  doi: 10.1155/2021/2442071
  contributor:
    fullname: Li
– volume: 54
  year: 2020
  ident: 10.1016/j.eswa.2024.125367_b53
  article-title: The power of beauty? The interactive effects of awe and online reviews on purchase intentions
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2020.102066
  contributor:
    fullname: Septianto
– volume: 13
  start-page: 149
  issue: 1
  year: 2013
  ident: 10.1016/j.eswa.2024.125367_b1
  article-title: A linguistic consensus model for web 2.0 communities
  publication-title: Applied Soft Computing
  doi: 10.1016/j.asoc.2012.08.009
  contributor:
    fullname: Alonso
– volume: 56
  start-page: 7
  issue: 1
  year: 2011
  ident: 10.1016/j.eswa.2024.125367_b49
  article-title: An AHP-based fuzzy interval TOPSIS assessment for sustainable expansion of the solid waste management system in Setúbal Peninsula, Portugal
  publication-title: Resources, Conservation and Recycling
  doi: 10.1016/j.resconrec.2011.08.004
  contributor:
    fullname: Pires
– volume: 49
  start-page: 1137
  issue: 5–6
  year: 2009
  ident: 10.1016/j.eswa.2024.125367_b29
  article-title: Extension of TOPSIS for decision-making problems with interval data: Interval efficiency
  publication-title: Mathematical and Computer Modelling
  doi: 10.1016/j.mcm.2008.07.009
  contributor:
    fullname: Jahanshahloo
– volume: 24
  start-page: 146
  issue: 1
  year: 2011
  ident: 10.1016/j.eswa.2024.125367_b68
  article-title: An extended TOPSIS for determining weights of decision makers with interval numbers
  publication-title: Knowledge-Based Systems
  doi: 10.1016/j.knosys.2010.07.014
  contributor:
    fullname: Yue
– volume: 9
  start-page: 457
  issue: 2
  year: 2009
  ident: 10.1016/j.eswa.2024.125367_b2
  article-title: Extension of fuzzy TOPSIS method based on interval-valued fuzzy sets
  publication-title: Applied Soft Computing
  doi: 10.1016/j.asoc.2008.05.005
  contributor:
    fullname: Ashtiani
– volume: 80
  start-page: 712
  year: 2019
  ident: 10.1016/j.eswa.2024.125367_b57
  article-title: Large-scale group decision making with multiple stakeholders based on probabilistic linguistic preference relation
  publication-title: Applied Soft Computing
  doi: 10.1016/j.asoc.2019.04.036
  contributor:
    fullname: Song
– volume: 167
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b59
  article-title: Multi-attribute large-scale group decision making with data mining and subgroup leaders: An application to the development of the circular economy
  publication-title: Technological Forecasting and Social Change
  doi: 10.1016/j.techfore.2021.120719
  contributor:
    fullname: Tang
– volume: 172
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b72
  article-title: Public transportation development decision-making under public participation: A large-scale group decision-making method based on fuzzy preference relations
  publication-title: Technological Forecasting and Social Change
  doi: 10.1016/j.techfore.2021.121020
  contributor:
    fullname: Zhang
– volume: 98
  year: 2021
  ident: 10.1016/j.eswa.2024.125367_b39
  article-title: Assessing customer satisfaction of O2O takeaway based on online reviews by integrating fuzzy comprehensive evaluation with AHP and probabilistic linguistic term sets
  publication-title: Applied Soft Computing
  doi: 10.1016/j.asoc.2020.106847
  contributor:
    fullname: Liang
– volume: 297
  start-page: 221
  issue: 1
  year: 2022
  ident: 10.1016/j.eswa.2024.125367_b9
  article-title: Maximum satisfaction consensus with budget constraints considering individual tolerance and compromise limit behaviors
  publication-title: European Journal of Operational Research
  doi: 10.1016/j.ejor.2021.04.051
  contributor:
    fullname: Cheng
SSID ssj0017007
Score 2.4919832
Snippet Rating and textual reviews are two of the most commonly used online reviews. However, most of existing studies utilize them separately to conduct decision...
SourceID crossref
elsevier
SourceType Aggregation Database
Publisher
StartPage 125367
SubjectTerms Hybrid online reviews
Interval minimum cost consensus
Interval TOPSIS
Online reviews-based decision-making
Title A novel online reviews-based decision-making framework to manage rating and textual reviews
URI https://dx.doi.org/10.1016/j.eswa.2024.125367
Volume 259
hasFullText 1
inHoldings 1
isFullTextHit
isPrint
link http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwnV07T8MwED6VdmHhjSiPygMbcps4rp2OVUVVQHSBSpUYIid2pCJIK0hh47dzjh0EEmIgWx5OovPlvrv47juAc4k-qFYY5MQIp5Rj3EPjjOMuQ43JDcu1tMXJt1MxmfHreX_egFFdC2PTKr3tdza9stb-SM9Ls7daLHp36BwgHGJohyEQi7jYgFa1SNSE1vDqZjL9WkyQgauaxuupHeBrZ1yal3l9t_RDjHcR6qOq3fwv-PQNc8Y7sOWdRTJ077MLDVPswXbdiIH473IfHoakWL6ZJ-J4L4inGKUWojTRvo0Ofa46T5G8zsci5ZK47FVi9QBPqUITmwqyxqf6mxzAbHx5P5pQ3zWBZojWJRW8AplcxpZeUGepGSgVMoObzEQUSRUOjMiVpaW27Fu5yIQWgcFJQddEm-gQmsWyMEdAlBIBw3go5XHIVWpUP5XSFqdyrrIgD9twUcsqWTlyjKTOGntMrGQTK9nESbYN_VqcyY8pTtB6_zHu-J_jTmCT2Wa91f-SU2iWL2tzhh5EmXZgo_sRdryefAKzv8TY
link.rule.ids 315,783,787,4511,24130,27938,27939,45599,45693
linkProvider Elsevier
linkToHtml http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwnV1LT8MwDLbGdoALb8R45sANhXVtlnTHaQJ17HFhkyZxiNImlYagm6CDv4_TpggkxIHe-khTOa4_u7U_A1wJ9EG1wiAnRDilDOMeGiYMd33UmNT4qRa2OHk84dGM3c878xr0q1oYm1bpbH9p0wtr7Y60nDRbq8Wi9YDOAcIhhnYYAvkB4xvQQG-gi8re6A2G0eTrZ4LwyqppvJ7aAa52pkzzMm8fln7IZzcI9UHRbv4XfPqGOXe7sO2cRdIrn2cPaibbh52qEQNx7-UBPPZItnw3z6TkvSCOYpRaiNJEuzY69KXoPEXSKh-L5EtSZq8Sqwd4SmWa2FSQNc7qbnIIs7vbaT-irmsCTRCtc8pZATKpCC29oE5i01Wq7RvcRMKDQKh21_BUWVpqy76V8oRr7hlcFHRNtAmOoJ4tM3MMRCnu-RgPxSxsMxUb1YmFsMWpjKnES9tNuK5kJVclOYasssaepJWstJKVpWSb0KnEKX8ssUTr_ce4k3-Ou4TNaDoeydFgMjyFLd827i2-nZxBPX9dm3P0JvL4wmnLJ4_rxtU
openUrl ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=A+novel+online+reviews-based+decision-making+framework+to+manage+rating+and+textual+reviews&rft.jtitle=Expert+systems+with+applications&rft.au=Pan%2C+Xiao-Hong&rft.au=He%2C+Shi-Fan&rft.au=Garc%C3%ADa-Zamora%2C+Diego&rft.au=Wang%2C+Ying-Ming&rft.date=2025-01-01&rft.pub=Elsevier+Ltd&rft.issn=0957-4174&rft.volume=259&rft_id=info:doi/10.1016%2Fj.eswa.2024.125367&rft.externalDocID=S0957417424022346
thumbnail_l http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=0957-4174&client=summon
thumbnail_m http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=0957-4174&client=summon
thumbnail_s http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=0957-4174&client=summon