A Community Partnership Approach to Digital Literacy Training for Older Adults Between Public Libraries and Seniors’ Organizations

This exploratory case study investigates the role of a partnership approach in Canada between two public library systems, a volunteer seniors’ organization, and a seniors’ centre as a means of enhancing digital literacy among older adults (65+). The inquiry draws upon individual semi-structured inte...

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Published inCanadian journal of information and library science Vol. 47; no. 1; pp. 3 - 17
Main Authors Elgamal, Raghad, La Rose, Tara, Detlor, Brian, Julien, Heidi, Serenko, Alexander
Format Journal Article
LanguageEnglish
Published Canadian Association for Information Science - Association canadienne des sciences de l'information 18.05.2024
Online AccessGet full text
ISSN1195-096X
1920-7239
DOI10.5206/cjils-rcsib.v47i1.16593

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Abstract This exploratory case study investigates the role of a partnership approach in Canada between two public library systems, a volunteer seniors’ organization, and a seniors’ centre as a means of enhancing digital literacy among older adults (65+). The inquiry draws upon individual semi-structured interviews with administrators, instructors, voluntary facilitators, and older adult learners who participated in the training. Findings highlight the importance of incorporating opportunities for socialization and relationship-building into training sessions. Implications and considerations for future research in the realm of community partnerships and digital literacy for older adults are discussed. The study emphasizes the value and challenges of partnerships in enhancing digital literacy among older adults through social support and tailored instruction.
AbstractList This study investigates a community partnership approach between public libraries and seniors’ organizations for older adult digital literacy training. The paper showcases a partnership between a volunteer seniors' organization, two public libraries, and a seniors' centre. Semi-structured interviews with administrators, instructors, and students were analyzed via qualitative thematic analysis techniques. Findings reveal many benefits (e.g., the leveraging of shared resources and tasks; better understanding of seniors’ training needs; better tailoring of the training to meet those needs) and challenges (e.g., the inherent tensions between different organizational structures and ways of working; difficulties establishing a sustainable mode of partnership going forward). Cette étude examine une approche de partenariat communautaire entre les bibliothèques publiques et les organisations pour personnes âgées en vue de la formation des personnes âgées à la littératie numérique. L'article décrit un partenariat entre une organisation bénévole pour personnes âgées, deux bibliothèques publiques et un centre pour personnes âgées. Des entretiens semi-structurés avec des administrateurs, des instructeurs et des étudiants ont été analysés à l'aide de techniques d'analyse thématique qualitative. Les résultats révèlent de nombreux avantages (par exemple, la mise en commun des ressources et des tâches; une meilleure compréhension des besoins de formation des personnes âgées ; une meilleure adaptation de la formation pour répondre à ces besoins) ainsi que des défis (par exemple, les tensions inhérentes entre différentes structures organisationnelles et façons de travailler; des difficultés à établir un mode de partenariat durable pour l'avenir).
This exploratory case study investigates the role of a partnership approach in Canada between two public library systems, a volunteer seniors’ organization, and a seniors’ centre as a means of enhancing digital literacy among older adults (65+). The inquiry draws upon individual semi-structured interviews with administrators, instructors, voluntary facilitators, and older adult learners who participated in the training. Findings highlight the importance of incorporating opportunities for socialization and relationship-building into training sessions. Implications and considerations for future research in the realm of community partnerships and digital literacy for older adults are discussed. The study emphasizes the value and challenges of partnerships in enhancing digital literacy among older adults through social support and tailored instruction.
Author Elgamal, Raghad
La Rose, Tara
Detlor, Brian
Serenko, Alexander
Julien, Heidi
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