Elevating healthcare with emotional intelligence: Lessons from the COVID-19 pandemic

Emotional intelligence (EI), which includes self-awareness, self-management, social awareness and relationship management, is crucial for health-care professionals to deal with highly stressful and emotional situations. It makes it easier to recognise and regulate personal and patient emotions, as w...

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Published inCurrent medicine research and practice Vol. 14; no. 4; pp. 181 - 185
Main Authors Sahney, Ruby, Malhotra, Preeti, Mohanan, Akash
Format Journal Article
LanguageEnglish
Published Medknow Publications and Media Pvt. Ltd 01.07.2024
Subjects
Canada
Care and treatment
Epidemics
Health care reform
Medical personnel
Patients
Physician and patient
Stress management
Training
Canada
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Summary:Emotional intelligence (EI), which includes self-awareness, self-management, social awareness and relationship management, is crucial for health-care professionals to deal with highly stressful and emotional situations. It makes it easier to recognise and regulate personal and patient emotions, as well as to make better decisions, manage stress, strengthen patient relationships and achieve better treatment outcomes. The pandemic underscored the need for EI training to boost healthcare professionals’ resilience, communication and efficacy in patient care. A complete approach encompassing support, motivation, protection, education and technology is recommended to improve healthcare workers’ well-being and prepare the healthcare system for future difficulties.
ISSN:2352-0817
DOI:10.4103/cmrp.cmrp_34_24