Digital Financial Capability Scale

• Published in: Journal of risk and financial management Vol. 17; no. 9; p. 404
• Main Authors: Vieira, Kelmara Mendes, Matheis, Taiane Keila, Lehnhart, Eliete dos Reis
• Format: Journal Article
• Language: English
• Published: Basel MDPI AG 08.09.2024
• Subjects: Bank technology; Banking; Confidence; Consumer behavior; Consumers; Decision making; Digital literacy; Digitization; Financial inclusion; Financial literacy; Financial services; Knowledge; Product development; Self-efficacy
• ISSN: 1911-8074; 1911-8066; 1911-8074
• DOI: 10.3390/jrfm17090404

Financial digitization is an irreversible phenomenon. The objective of this study is to construct the Digital Financial Capability Scale (DFCS). Starting with the development of a definition, we created a multidimensional scale composed of digital financial knowledge, digital financial behavior, and digital financial confidence. The validation process involved a qualitative stage, consisting of focus groups, expert validation, and pre-testing, and a quantitative stage, with exploratory and confirmatory factor analyses and structural equation modeling. The DFCS assesses an individual’s perception of their ability to apply financial knowledge, adopt appropriate financial behaviors, and feel confident in making financial decisions in a digital environment. The final version of the DFCS consists of a set of 33 items divided into the three dimensions. The scale can be very useful for researchers who wish to study financial capability in the digital environment, for financial agents to evaluate clients, and for assessing the outcomes of public policies aimed at enhancing the financial capability of the population.