Risk Factors in the Software Deployment Phase: A Case Study Applied in two Brazilian Government Companies

• Published in: Revista de gestão da tecnologia e sistemas de informação Vol. 19; no. 1
• Main Authors: dos Santos, Lidvaldo José, Ribeiro, Sildenir Alves, Schimitz, Eber Assis, da Silva, Mônica Ferreira, de Alencar, Antonio Juarez Sylvio Menezes
• Format: Journal Article
• Language: English; Portuguese
• Published: TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP 2022
• Subjects: Case Study; Computer science; COMPUTER SCIENCE, INFORMATION SYSTEMS; Containment Strategies; Deployment Phase; Risk Factors; Software Deployment; Software Engineering; Software Process; Software Project Management; Containment Strategies; Deployment Phase; Risk Factors; Case Study
• ISSN: 1807-1775; 1807-1775
• DOI: 10.4301/S1807-1775202219015

ABSTRACT This work presents the results of a case study to identify the main risk factors in the software deployment phase involving two government Brazilian companies. The case study was developed through several on-site visits to monitor the deployment of the system adopted by companies and conduct interviews with team managers. The data were acquired mainly through questionnaires applied to the technical team (analysts and developers) involved with the software implementation. After acquiring the data, an empirical analysis was carried out, where the Risk Factors (RF) and the Containment Strategies (CS) identified in the literature were compared with the RF and CS found in the software deployment phase of the two companies. As a result, this work presents 11 risk factors and 14 Containment strategies found in the literature, in addition to a total of 9 RF and 9 CS recorded in the implementation of the software in companies A and B, which had not yet been cataloged in the literature.