Relationship between emotional intelligence and innovative work behaviors in Turkish banking sector

• Published in: International journal of finance & banking studies Vol. 1; no. 1; pp. 21 - 28
• Main Authors: Dincer, Hasan, Orhan, Nazife
• Format: Journal Article
• Language: English
• Published: 21.01.2012

Nowadays, almost all sectors especially service ones are aware of the fact that the presence of employees who have high level of emotional intelligence and innovative work behaviors is crucial so as to perform efficiently and productively. Since customer satisfaction and customer loyalty are the mai...