APA (7th ed.) Citation

Hwang, H., & Kwon, D. (2020). Communications with Customers in the Service Industry: A Case of Service Sales Manual Development. Business Communication Research and Practice, 3(2), 96-102. https://doi.org/10.22682/bcrp.2020.3.2.96

Chicago Style (17th ed.) Citation

Hwang, Hyemi, and Dohee Kwon. "Communications with Customers in the Service Industry: A Case of Service Sales Manual Development." Business Communication Research and Practice 3, no. 2 (2020): 96-102. https://doi.org/10.22682/bcrp.2020.3.2.96.

MLA (9th ed.) Citation

Hwang, Hyemi, and Dohee Kwon. "Communications with Customers in the Service Industry: A Case of Service Sales Manual Development." Business Communication Research and Practice, vol. 3, no. 2, 2020, pp. 96-102, https://doi.org/10.22682/bcrp.2020.3.2.96.