A cultural analysis of information technology offshore outsourcing: An exercise in multi-sited ethnography of virtual work

This study is an exploration of how ethnography and anthropological analysis can provide new understanding of transnational, multi-sited research phenomena. Research focused on the work activities of one American client organization and its Indian IT service provider situated in the global virtual f...

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Main Author Eaton, Tara
Format Dissertation
LanguageEnglish
Published ProQuest Dissertations & Theses 01.01.2011
Subjects
Business administration
Corporate culture
Cultural anthropology
Cultural differences
Ethnography
Information Technology
Offshore
Outsourcing
Productivity
Software
Studies
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Abstract This study is an exploration of how ethnography and anthropological analysis can provide new understanding of transnational, multi-sited research phenomena. Research focused on the work activities of one American client organization and its Indian IT service provider situated in the global virtual field of Information Technology (IT) offshore outsourcing. The Principal Investigator adapted and applied an ethnographic approach for her fieldwork in order to understand the norms, beliefs, and values about work, as well as the relationship between cultural differences and virtual communication. Dissertation findings offer new insight for anthropological discussions of globalization as well as suggest further development of studies in the virtual environment as a site for ethnographic inquiry.
AbstractList This study is an exploration of how ethnography and anthropological analysis can provide new understanding of transnational, multi-sited research phenomena. Research focused on the work activities of one American client organization and its Indian IT service provider situated in the global virtual field of Information Technology (IT) offshore outsourcing. The Principal Investigator adapted and applied an ethnographic approach for her fieldwork in order to understand the norms, beliefs, and values about work, as well as the relationship between cultural differences and virtual communication. Dissertation findings offer new insight for anthropological discussions of globalization as well as suggest further development of studies in the virtual environment as a site for ethnographic inquiry.
Author Eaton, Tara
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SubjectTerms Business administration
Corporate culture
Cultural anthropology
Cultural differences
Ethnography
Information Technology
Offshore
Outsourcing
Productivity
Software
Studies
Title A cultural analysis of information technology offshore outsourcing: An exercise in multi-sited ethnography of virtual work
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